CUSTOMER RELATIONS OFFICER (2 POSTS AVAILABLE): WALK-IN
Department of Social Development · WCMD 46/2026
- Closing date
- 19 October 2026
- Reference
- WCMD 46/2026
- Salary band
- R 398 277
- Application method
- Email application
This listing is based on psc published opportunity. Confirm the current advert and requirements before applying.
Vacancy information from the employer
Department: Department of Social Development Location: VANGATE REF NO: WCMD 46/2026 Salary: R338 106 - R398 277 per annum (Level 07) Requirements: An appropriate 3-year National Diploma/B-Degree (or higher qualification); A minimum of 1-year relevant administrative support experience. Competencies: Knowledge of and working experience in the following: Interpret and implement legislation, regulatory frameworks, policies and best practices relevant to the line functions; use information systems that support the management of knowledge and information relating to the line function; administer the National Land Transport Act (Act No. 5 of 2009); the National Land Amendment Transport Act (Act No 23 of 2023) and the regulations associated with both Acts. Administer the Road Transportation Act (Act No. 74 of 1977); administer the Western Cape Road Transportation Amendment Law Act (Act No. 8 of 1996); administer the National Land Transport Regulations, 2009; manage the functions, activities, processes and procedures of a Walk-In-Centre; process applications for operating licences; manage financial management, monitoring and reporting procedures, systems and reports of the Directorate; perform general office administration and database management; manage financial processes in accordance with the Public Finance Management Act, 1999, National Treasury Regulations, Provincial Treasury Instructions and other applicable financial policies, prescripts, directives and collective agreements; Skills: perform numeracy and literacy functions; use computer applications and systems effectively; communicate effectively in the required language; manage projects; perform accounting, finance and audit functions; conduct economic, financial and statistical analysis; perform legal administration; Other: prepare reports; solve problems; communicate effectively; plan and organise activities and resources; conduct research; work effectively under pressure; work irregular hours when required; meet tight deadlines. Duties: Render assistance with the handling of enquiries; Client Service and Application Administration; Business Process Improvement and Operational Support; Render administrative support services Application instructions: Only applications submitted online will be accepted. To apply submit your application online only: via http://www.westerncape.gov.za/jobs or https://westerncapegov.erecruit.co 258 Enquiries: Mr D De Klerk Tel No: (021) 483 0249 Closing Date: s.
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Turn the advert into an application plan
This guide is built from the visible vacancy details to help you prepare. It does not replace the employer’s instructions.
1. Check your match
Match your CV to the 10 listed requirements using truthful examples from work, study, volunteering or projects.
2. Prepare only what is needed
Keep a current CV and, where the advert asks for it, a completed Z83 form ready. Do not add certificates or ID copies unless the vacancy requests them.
3. Tailor your evidence
Use the 4 listed responsibilities to choose your strongest relevant examples before you apply.
4. Submit and keep a record
Use the email address in the official advert. Write a clear subject line with the role and reference WCMD 46/2026, then attach only the documents requested.
Requirements
- ✓An appropriate 3-year National Diploma/B-Degree (or higher qualification)
- ✓A minimum of 1-year relevant administrative support experience
- ✓Competencies: Knowledge of and working experience in the following: Interpret and implement legislation, regulatory frameworks, policies and best practices relevant to the line functions
- ✓use information systems that support the management of knowledge and information relating to the line function
- ✓administer the National Land Transport Act (Act No
- ✓the National Land Amendment Transport Act (Act No 23 of 2023) and the regulations associated with both Acts
- ✓Administer the Road Transportation Act (Act No
- ✓administer the Western Cape Road Transportation Amendment Law Act (Act No
- ✓administer the National Land Transport Regulations, 2009
- ✓manage the functions, activities, processes and procedures of a Walk-In-Centre
Key responsibilities
- •Render assistance with the handling of enquiries
- •Client Service and Application Administration
- •Business Process Improvement and Operational Support
- •Render administrative support services
About Department of Social Development
Social Development is responsible for social welfare policy and services - social grants administration (via SASSA), child protection, support for people with disabilities, substance abuse services, and community development programmes.
Full department profile and current vacancies →