CUSTOMER RELATIONS OFFICER, PROVINCIAL REGULATORY ENTITY: EDEN

Department: Department of Social Development Location: Western Cape Mobility Department, Western Cape Government Salary: R338 106 - R398 277 per annum (Level 07) Requirements: An appropriate 3-year tertiary qualification (National Diploma/B-Degree or higher qualification); A minimum of 1–year relevant administrative support experience. Competencies: Knowledge of and working experience: legislation, regulatory frameworks, policies and best practices relevant to the line functions; use information systems that support the management of knowledge and information relating to the line function; administer the National Land Transport Act (Act No. 5 of 2009); administer the Road Transportation Act (Act No. 74 of 1977); administer the Western Cape Road Transportation Amendment Law Act (Act No. 8 of 1996); administer the National Land Transport Regulations, 2009; manage the functions, activities, processes and procedures of a Provincial Regulatory Entity; process applications for operating licences; manage financial management, monitoring and reporting procedures, systems and reports of the Directorate; perform general office administration and database management; manage financial processes in accordance with the Public Finance Management Act, 1999, National Treasury Regulations, Provincial Treasury Instructions and other applicable financial policies, prescripts, directives and collective agreements; Skills: perform numeracy and literacy functions; use computer systems effectively; communicate effectively in the required language; manage projects; perform accounting, finance and audit functions; conduct economic, financial and statistical analysis; perform legal administration; Other: compile and present reports; solve problems; communicate effectively; plan and organise activities; conduct research; work effectively under pressure; work irregular hours when required; meet tight deadlines. Duties: Render assistance with the handling of enquiries; Client Service and Application Administration; Business Process Improvement and Operational Support; Render administrative support services. Application instructions: Only applications submitted online will be accepted. To apply submit your application online only: via http://www.westerncape.gov.za/jobs or https:// westerncapegov.erecruit.co Enquiries: Mr H Kirkwood Tel No: (021) 483 0228 Closing Date: s.

• ✓An appropriate 3-year tertiary qualification (National Diploma/B-Degree or higher qualification)
• ✓A minimum of 1–year relevant administrative support experience
• ✓Competencies: Knowledge of and working experience: legislation, regulatory frameworks, policies and best practices relevant to the line functions
• ✓use information systems that support the management of knowledge and information relating to the line function
• ✓administer the National Land Transport Act (Act No
• ✓administer the Road Transportation Act (Act No
• ✓administer the Western Cape Road Transportation Amendment Law Act (Act No
• ✓administer the National Land Transport Regulations, 2009
• ✓manage the functions, activities, processes and procedures of a Provincial Regulatory Entity
• ✓process applications for operating licences

• •Render assistance with the handling of enquiries
• •Client Service and Application Administration
• •Business Process Improvement and Operational Support
• •Render administrative support services

Social Development is responsible for social welfare policy and services - social grants administration (via SASSA), child protection, support for people with disabilities, substance abuse services, and community development programmes.