CUSTOMER RELATIONS OFFICER: REGISTRATION AND COMPLIANCE
Department of Social Development · western cape · Western Cape Mobility Department
- Closing date
- 9 November 2026
- Reference
- WCMD 61/2026
- Salary band
- R 398 277
- Application method
- Email application
This listing is based on psc published opportunity. Confirm the current advert and requirements before applying.
Vacancy information from the employer
Department: Department of Social Development Location: Western Cape Mobility Department, Western Cape Government Salary: R338 106 - R 398 277 per annum (Level 07) Requirements: An appropriate 3-year tertiary qualification (National Diploma/B-Degree or higher qualification) at NQF 6 in customer / client services or customer/client care or related fields. A minimum of 1–year relevant administrative support experience. Competencies: Implement legislation, regulatory frameworks, policies and best practices relevant to the line functions; use information systems that support the management of knowledge and information relating to the line function; administer the Public Service Act, 1994, as amended (Act No. 103 of 1994); administer the Public Service Regulations, 2016; administer the National Land Transport Act (Act No. 5 of 2009); administer the Road Transportation Act (Act No. 74 of 1977); administer the Western 251 Cape Road Transportation Amendment Law Act (Act No. 8 of 1996); administer the National Land Transport Regulations, 2009; manage financial processes in accordance with the Public Finance Management Act, 1999, National Treasury Regulations, Provincial Treasury Instructions and other applicable financial policies, prescripts, directives and collective agreements; process applications for operating licences; manage the functions, activities, processes and procedures of a Walk-In-Centre; manage financial management, monitoring and reporting procedures, systems and reports of the Directorate; Skills: perform numeracy and literacy functions; use computer systems effectively; communicate effectively in the required language; manage projects; perform accounting, finance and audit functions; conduct economic, financial and statistical analysis; perform legal administration; provide customer and client care; Other: compile and present reports; solve problems; communicate effectively; plan and organise activities; conduct research; work effectively under pressure; work irregular hours when required; meet tight deadlines. Duties: Render assistance with the handling of enquiries; Client Service and Application Administration; Business Process Improvement and Operational Support; Render administrative support services. Application instructions: Only applications submitted online will be accepted. To apply submit your application online only: via http://www.westerncape.gov.za/jobs or https:// westerncapegov.erecruit.co Enquiries: Ms J Ndlovu Tel No: (021) 483 0260 Closing Date: s.
NewGenJobs application preparation
Turn the advert into an application plan
This guide is built from the visible vacancy details to help you prepare. It does not replace the employer’s instructions.
1. Check your match
Match your CV to the 10 listed requirements using truthful examples from work, study, volunteering or projects.
2. Prepare only what is needed
Keep a current CV and, where the advert asks for it, a completed Z83 form ready. Do not add certificates or ID copies unless the vacancy requests them.
3. Tailor your evidence
Use the 4 listed responsibilities to choose your strongest relevant examples before you apply.
4. Submit and keep a record
Use the email address in the official advert. Write a clear subject line with the role and reference WCMD 61/2026, then attach only the documents requested.
Requirements
- ✓An appropriate 3-year tertiary qualification (National Diploma/B-Degree or higher qualification) at NQF 6 in customer / client services or customer/client care or related fields
- ✓A minimum of 1–year relevant administrative support experience
- ✓Competencies: Implement legislation, regulatory frameworks, policies and best practices relevant to the line functions
- ✓use information systems that support the management of knowledge and information relating to the line function
- ✓administer the Public Service Act, 1994, as amended (Act No
- ✓administer the Public Service Regulations, 2016
- ✓administer the National Land Transport Act (Act No
- ✓administer the Road Transportation Act (Act No
- ✓administer the Western 251 Cape Road Transportation Amendment Law Act (Act No
- ✓administer the National Land Transport Regulations, 2009
Key responsibilities
- •Render assistance with the handling of enquiries
- •Client Service and Application Administration
- •Business Process Improvement and Operational Support
- •Render administrative support services
About Department of Social Development
Social Development is responsible for social welfare policy and services - social grants administration (via SASSA), child protection, support for people with disabilities, substance abuse services, and community development programmes.
Full department profile and current vacancies