INBOUND AGENTS
Department of Employment and Labour · Compensation Fund
- Closing date
- 18 September 2026
- Reference
- HR 5/1/2/3/28
- Salary band
- R 280 278
- Application method
- Email application
Confirm the current advert and requirements before applying.
About this role
Department: Department of Employment and Labour Location: Compensation Fund, Pretoria Salary: R280 278 per annum Requirements: Grade 12 Certificate. (NQF Level 4). No experience required. Knowledge: Knowledge of relevant Regulations, Law and Legislation (PFMA, COIDA, POPIA, Promotion of access of Information Access, Public Service Act, Labour Relation Act, National Treasury Regulations). Digital Acumen/Call Centre Functionalities. Call Management. Query Management. Stakeholder Development and Management. Compensation Fund, policies, procedures, processes. Contact Centre vision and objectives. Contact Centre Performance requirements. Customer services (Batho Pele Principles). Customer Care Processes and Procedures. Legislative Requirements: None. Skills: Data Collection/Capturing. Call Management. Active listening. Critical and innovative Thinking. Quality Assurance. Service Delivery Innovation. Duties: Attend to customer queries for Inbound services. Register and capture COID claims on the operational system. Perform continuous process improvements. Enquiries: Ms W Semahla, Cell: 064 965 8737 Notes: Priority will be given to Persons with disability, Indians and Whites Closing Date: 2026-09-18T16:00:00+02:00
Requirements
- ✓Grade 12 Certificate
- ✓No experience required
- ✓Knowledge: Knowledge of relevant Regulations, Law and Legislation (PFMA, COIDA, POPIA, Promotion of access of Information Access, Public Service Act, Labour Relation Act, National Treasury Regulations)
- ✓Digital Acumen/Call Centre Functionalities
- ✓Call Management
- ✓Query Management
- ✓Stakeholder Development and Management
- ✓Compensation Fund, policies, procedures, processes
- ✓Contact Centre vision and objectives
- ✓Contact Centre Performance requirements
Key responsibilities
- •Attend to customer queries for Inbound services
- •Register and capture COID claims on the operational system
- •Perform continuous process improvements