INFORMATION TECHNOLOGY TECHNICIAN

Department: Department of Women, Youth and Persons With Disabilities Location: Pretoria Salary: R338 106 per annum (Level 07), plus benefits Requirements: Matric Certificate and National Diploma/Diploma (NQF6) in Information Technology or a relevant NQF 6 qualification. ITIL Foundations Certificate, certified ITIL, MCSE, A+, N+ will be an added advantage. A valid driver’s licence is required; however, this requirement is not applicable to persons with disabilities. A minimum of 2 years’ experience in an information technology environment. Knowledge: Working knowledge of the policy and regulatory environment of information technology and security; Android and iPads mobile devices; LAN/WAN support; In-depth knowledge of performing hardware and software support for Windows. Skills: Interpersonal relations skills; Good communication Skills; Problem solving and analytical Skills; Advanced Computer Literacy; IT Technical support skills. Personal Attributes: Ethical 158 behaviour; Honestly and Integrity; Conscientious and proactiveness; Ability to work under pressure; Ability to work independently; Ability to maintain confidentiality of information. Duties: Provide network connectivity to all computer users: Ensure accessible of WAN dependent functions; Ensure accessible of LAN dependent functions; Report on WAN functionality and connectivity changes and performance status; Report on LAN functionality and connectivity changes and performance status. Maintain Sever Room Infrastructure: Report faults of the server room within an hour to the supervisor; Ensure cleanness of the server room; Manage access to the server rooms; Update and Maintain server room access register. Maintain security and privacy of networks and computer systems: Install and upgrade anti-virus software to ensure security at the user level; Ensure the installation of the correct Operating Systems Version and Patches; Monitor Anti-Virus & Patches updates and escalate where updates are not received; Monitor & ensure connectivity of the GUP Server and escalate where it is not online. Install, configure and troubleshoot computer systems: Perform troubleshooting to diagnose and resolve computer problems; Repair or replace damaged hardware; Install and configure hardware and software components to ensure usability; Upgrade the entire system to enable compatible software on all computers; Performing tests and evaluations on new software and hardware. Provide IT service desk support services: Respond incoming calls, emails and walk in; Log calls for the queries/incidents received; Provide the client with the IT Reference number for tracking issues; Provide support to users and be the first point of contact for error reporting; Transfer or escalate unresolved incidents to the relevant units/service provider; Make certain that all queries are attended to timeously in alignment with a faster turnaround time for service delivery; Monitor the progress of the record life cycle; keep users inform

• ✓Matric Certificate and National Diploma/Diploma (NQF6) in Information Technology or a relevant NQF 6 qualification
• ✓ITIL Foundations Certificate, certified ITIL, MCSE, A+, N+ will be an added advantage
• ✓A valid driver’s licence is required
• ✓however, this requirement is not applicable to persons with disabilities
• ✓A minimum of 2 years’ experience in an information technology environment
• ✓Knowledge: Working knowledge of the policy and regulatory environment of information technology and security
• ✓Android and iPads mobile devices
• ✓LAN/WAN support
• ✓In-depth knowledge of performing hardware and software support for Windows
• ✓Skills: Interpersonal relations skills

• •Provide network connectivity to all computer users: Ensure accessible of WAN dependent functions
• •Ensure accessible of LAN dependent functions
• •Report on WAN functionality and connectivity changes and performance status
• •Report on LAN functionality and connectivity changes and performance status
• •Maintain Sever Room Infrastructure: Report faults of the server room within an hour to the supervisor
• •Ensure cleanness of the server room
• •Manage access to the server rooms
• •Update and Maintain server room access register
• •Maintain security and privacy of networks and computer systems: Install and upgrade anti-virus software to ensure security at the user level
• •Ensure the installation of the correct Operating Systems Version and Patches