SERVICE DESK AGENTS: MAINTENANCE: SYSTEMS OPERATIONS (HEAD OFFICE AND REGIONS)
Department of Public Works and Infrastructure · Head Office (Pretoria) and Regional Offices)
- Closing date
- 30 October 2026
- Reference
- 2026/366
- Salary band
- R 237 453
- Application method
- Email application
This listing is based on psc published opportunity. Confirm the current advert and requirements before applying.
Vacancy information from the employer
Department: Department of Public Works and Infrastructure Location: Head Office (Pretoria) and Regional Offices) Salary: R237 453 per annum Requirements: A minimum Senior Certificate/Grade 12/ equivalent NQF Level 4 qualification. A relevant exposure in a customer service, ICT or Facilities Management environment. Training on Telephone etiquette, Customer service and PFMA will be added advantage. Computer skills such as an understanding of Ms Word, Excel, Internet browsing, tasking and email. Good verbal and written communication and listening skills. Typing skills with knowledge of Call Logging systems. The candidates should be prepared to work 24/7 shifts, including weekends and holidays. Duties: Answer and/or make calls (inbound and/or outbound) and respond to emails. Handle customer (internal & external) inquiries both telephonically and by email. Research required information by clients (internal/external) using available resources. Manage and resolve customer (internal & external) complaints/queries/FM service requests, IT related faults etc. Enter and update new customer information into appropriate systems. Process orders, forms, applications and calls on relevant systems. Identify and escalate priority issues/queries according to available Call Centre and Facility Management business processes. Assign or route calls to appropriate resource and/or in line with the Call Centre call logging process. Follow up customer calls where necessary and update customers accordingly. Update all call information on relevant systems according to Call Centre standard operating procedures. Complete and/or close call logged on system as well as update with appropriate comments. Maintain and improve Service Level Agreement. Conduct customer service surveys. Application instructions: for the position of Service Desk Agents: Maintenance: Systems Operations must be emailed to: Recruitment26-81@dpw.gov.za Closing Date: 2026-10-30T16:00:00+02:00
NewGenJobs application preparation
Turn the advert into an application plan
This guide is built from the visible vacancy details to help you prepare. It does not replace the employer’s instructions.
1. Check your match
Match your CV to the 7 listed requirements using truthful examples from work, study, volunteering or projects.
2. Prepare only what is needed
Keep a current CV and, where the advert asks for it, a completed Z83 form ready. Do not add certificates or ID copies unless the vacancy requests them.
3. Tailor your evidence
Use the 10 listed responsibilities to choose your strongest relevant examples before you apply.
4. Submit and keep a record
Use the email address in the official advert. Write a clear subject line with the role and reference 2026/366, then attach only the documents requested.
Requirements
- ✓A minimum Senior Certificate/Grade 12/ equivalent NQF Level 4 qualification
- ✓A relevant exposure in a customer service, ICT or Facilities Management environment
- ✓Training on Telephone etiquette, Customer service and PFMA will be added advantage
- ✓Computer skills such as an understanding of Ms Word, Excel, Internet browsing, tasking and email
- ✓Good verbal and written communication and listening skills
- ✓Typing skills with knowledge of Call Logging systems
- ✓The candidates should be prepared to work 24/7 shifts, including weekends and holidays
Key responsibilities
- •Answer and/or make calls (inbound and/or outbound) and respond to emails
- •Handle customer (internal & external) inquiries both telephonically and by email
- •Research required information by clients (internal/external) using available resources
- •Manage and resolve customer (internal & external) complaints/queries/FM service requests, IT related faults etc
- •Enter and update new customer information into appropriate systems
- •Process orders, forms, applications and calls on relevant systems
- •Identify and escalate priority issues/queries according to available Call Centre and Facility Management business processes
- •Assign or route calls to appropriate resource and/or in line with the Call Centre call logging process
- •Follow up customer calls where necessary and update customers accordingly
- •Update all call information on relevant systems according to Call Centre standard operating procedures