Business & leadership
Business Analysis & Process Improvement
Build an evidence-led Business Analysis & Process Improvement foundation you can explain in a real workplace or interview.
Turn unclear business problems into practical requirements, better processes and measurable recommendations.
About this course
A hands-on pathway for aspiring business analysts, coordinators and operations professionals. Learn stakeholder discovery, requirements, process mapping, data-informed decisions, change support and improvement portfolios.
Career relevance
Where this can take you
Designed for learners exploring business careers and building a practical, honest portfolio.
Portfolio project: Create a Business Analysis & Process Improvement capstone pack that documents your purpose, method, evidence, quality check and next action.
Skills you will gain
Practical skills, not just theory
What you will learn
Frame a problem, stakeholder need and desired outcome.
Capture requirements without overpromising scope.
Map a current process and recommend a controlled improvement.
Present an evidence-led business case and implementation plan.
Objective map
A numbered, measurable syllabus
Every lesson, knowledge check and practical activity maps to the objectives below. Domain weights show how much of the programme each area represents.
Domain 1
Business-analysis foundations to Research and requirements discovery
- 1.1Analyse and evaluate business-analysis foundations in a realistic business analysis & process improvement context: in this Business Analysis & Process Improvement module, learners work with business-analysis foundations through a guided workplace brief, a practical activity and a reviewed output.
- 1.2Demonstrate problem framing and stakeholder mapping in a realistic business analysis & process improvement context: in this Business Analysis & Process Improvement module, learners work with problem framing and stakeholder mapping through a guided workplace brief, a practical activity and a reviewed output.
- 1.3Analyse and evaluate research and requirements discovery in a realistic business analysis & process improvement context: in this Business Analysis & Process Improvement module, learners work with research and requirements discovery through a guided workplace brief, a practical activity and a reviewed output.
Domain 2
User stories, requirements and acceptance criteria to Data, measures and decision evidence
- 2.1Demonstrate user stories, requirements and acceptance criteria in a realistic business analysis & process improvement context: in this Business Analysis & Process Improvement module, learners work with user stories, requirements and acceptance criteria through a guided workplace brief, a practical activity and a reviewed output.
- 2.2Analyse and evaluate process mapping and bottleneck analysis in a realistic business analysis & process improvement context: in this Business Analysis & Process Improvement module, learners work with process mapping and bottleneck analysis through a guided workplace brief, a practical activity and a reviewed output.
- 2.3Demonstrate data, measures and decision evidence in a realistic business analysis & process improvement context: in this Business Analysis & Process Improvement module, learners work with data, measures and decision evidence through a guided workplace brief, a practical activity and a reviewed output.
Domain 3
Options analysis and recommendation writing to Risk, controls and process quality
- 3.1Analyse and evaluate options analysis and recommendation writing in a realistic business analysis & process improvement context: in this Business Analysis & Process Improvement module, learners work with options analysis and recommendation writing through a guided workplace brief, a practical activity and a reviewed output.
- 3.2Demonstrate change impact and communication in a realistic business analysis & process improvement context: in this Business Analysis & Process Improvement module, learners work with change impact and communication through a guided workplace brief, a practical activity and a reviewed output.
- 3.3Apply and control risk, controls and process quality in a realistic business analysis & process improvement context: in this Business Analysis & Process Improvement module, learners work with risk, controls and process quality through a guided workplace brief, a practical activity and a reviewed output.
Domain 4
Implementation planning and review to Final business-analysis capstone
- 4.1Analyse and evaluate implementation planning and review in a realistic business analysis & process improvement context: in this Business Analysis & Process Improvement module, learners work with implementation planning and review through a guided workplace brief, a practical activity and a reviewed output.
- 4.2Complete and defend portfolio lab: process-improvement case in a realistic business analysis & process improvement context: in this Business Analysis & Process Improvement module, learners work with portfolio lab: process-improvement case through a guided workplace brief, a practical activity and a reviewed output.
- 4.3Analyse and evaluate final business-analysis capstone in a realistic business analysis & process improvement context: in this Business Analysis & Process Improvement module, learners work with final business-analysis capstone through a guided workplace brief, a practical activity and a reviewed output.
How the programme works
Learn, practise, explain and prove it
This is a long-form, eight-week guided programme rather than a stack of short articles. Each module contains six substantial lessons that move from concepts and methods into a worked case, a quality clinic, a workplace lab and assessed reflection.
1. Guided learning
Study the purpose, process, risks and professional standard through structured readings and active notes.
2. Worked cases
Compare plausible options, expose missing evidence and defend a decision under realistic constraints.
3. Quality clinics and labs
Diagnose weak work, revise it against a rubric and create portfolio evidence with a full audit trail.
4. Hard assessment
Pass applied checks and the final assessment at 85%, with no unresolved critical-error questions.
Curriculum
A complete programme, module by module
The curriculum below shows the actual learning pathway, objective and evidence for every module. Full lessons remain locked until enrolment.
Build the base
Standards, vocabulary and the core method you will use throughout the programme.
01Business-analysis foundationsIn this Business Analysis & Process Improvement module, learners work with business-analysis foundations through a guided workplace brief, a practical activity and a reviewed output.+
Measured objectiveAnalyse and evaluate business-analysis foundations in a realistic business analysis & process improvement context: in this Business Analysis & Process Improvement module, learners work with business-analysis foundations through a guided workplace brief, a practical activity and a reviewed output.
Evidence you will produceA checked working paper, analysis or report for business-analysis foundations, including source data, assumptions, calculations, findings and limitations.
Six guided lessons + worked case + quality clinic + workplace lab + hard knowledge check
02Problem framing and stakeholder mappingIn this Business Analysis & Process Improvement module, learners work with problem framing and stakeholder mapping through a guided workplace brief, a practical activity and a reviewed output.+
Measured objectiveDemonstrate problem framing and stakeholder mapping in a realistic business analysis & process improvement context: in this Business Analysis & Process Improvement module, learners work with problem framing and stakeholder mapping through a guided workplace brief, a practical activity and a reviewed output.
Evidence you will produceA checked working paper, analysis or report for problem framing and stakeholder mapping, including source data, assumptions, calculations, findings and limitations.
Six guided lessons + worked case + quality clinic + workplace lab + hard knowledge check
03Research and requirements discoveryIn this Business Analysis & Process Improvement module, learners work with research and requirements discovery through a guided workplace brief, a practical activity and a reviewed output.+
Measured objectiveAnalyse and evaluate research and requirements discovery in a realistic business analysis & process improvement context: in this Business Analysis & Process Improvement module, learners work with research and requirements discovery through a guided workplace brief, a practical activity and a reviewed output.
Evidence you will produceA checked working paper, analysis or report for research and requirements discovery, including source data, assumptions, calculations, findings and limitations.
Six guided lessons + worked case + quality clinic + workplace lab + hard knowledge check
Milestone: You can explain the fundamentals and complete a first guided task.
Develop core skills
The working skills and tools of the role, practised one at a time.
04User stories, requirements and acceptance criteriaIn this Business Analysis & Process Improvement module, learners work with user stories, requirements and acceptance criteria through a guided workplace brief, a practical activity and a reviewed output.+
Measured objectiveDemonstrate user stories, requirements and acceptance criteria in a realistic business analysis & process improvement context: in this Business Analysis & Process Improvement module, learners work with user stories, requirements and acceptance criteria through a guided workplace brief, a practical activity and a reviewed output.
Evidence you will produceA checked working paper, analysis or report for user stories, requirements and acceptance criteria, including source data, assumptions, calculations, findings and limitations.
Six guided lessons + worked case + quality clinic + workplace lab + hard knowledge check
05Process mapping and bottleneck analysisIn this Business Analysis & Process Improvement module, learners work with process mapping and bottleneck analysis through a guided workplace brief, a practical activity and a reviewed output.+
Measured objectiveAnalyse and evaluate process mapping and bottleneck analysis in a realistic business analysis & process improvement context: in this Business Analysis & Process Improvement module, learners work with process mapping and bottleneck analysis through a guided workplace brief, a practical activity and a reviewed output.
Evidence you will produceA checked working paper, analysis or report for process mapping and bottleneck analysis, including source data, assumptions, calculations, findings and limitations.
Six guided lessons + worked case + quality clinic + workplace lab + hard knowledge check
06Data, measures and decision evidenceIn this Business Analysis & Process Improvement module, learners work with data, measures and decision evidence through a guided workplace brief, a practical activity and a reviewed output.+
Measured objectiveDemonstrate data, measures and decision evidence in a realistic business analysis & process improvement context: in this Business Analysis & Process Improvement module, learners work with data, measures and decision evidence through a guided workplace brief, a practical activity and a reviewed output.
Evidence you will produceA checked working paper, analysis or report for data, measures and decision evidence, including source data, assumptions, calculations, findings and limitations.
Six guided lessons + worked case + quality clinic + workplace lab + hard knowledge check
Milestone: You can carry out routine work independently and check it properly.
Apply it in realistic scenarios
Case studies and simulations with competing priorities and incomplete information.
07Options analysis and recommendation writingIn this Business Analysis & Process Improvement module, learners work with options analysis and recommendation writing through a guided workplace brief, a practical activity and a reviewed output.+
Measured objectiveAnalyse and evaluate options analysis and recommendation writing in a realistic business analysis & process improvement context: in this Business Analysis & Process Improvement module, learners work with options analysis and recommendation writing through a guided workplace brief, a practical activity and a reviewed output.
Evidence you will produceA checked working paper, analysis or report for options analysis and recommendation writing, including source data, assumptions, calculations, findings and limitations.
Six guided lessons + worked case + quality clinic + workplace lab + hard knowledge check
08Change impact and communicationIn this Business Analysis & Process Improvement module, learners work with change impact and communication through a guided workplace brief, a practical activity and a reviewed output.+
Measured objectiveDemonstrate change impact and communication in a realistic business analysis & process improvement context: in this Business Analysis & Process Improvement module, learners work with change impact and communication through a guided workplace brief, a practical activity and a reviewed output.
Evidence you will produceA checked working paper, analysis or report for change impact and communication, including source data, assumptions, calculations, findings and limitations.
Six guided lessons + worked case + quality clinic + workplace lab + hard knowledge check
09Risk, controls and process qualityIn this Business Analysis & Process Improvement module, learners work with risk, controls and process quality through a guided workplace brief, a practical activity and a reviewed output.+
Measured objectiveApply and control risk, controls and process quality in a realistic business analysis & process improvement context: in this Business Analysis & Process Improvement module, learners work with risk, controls and process quality through a guided workplace brief, a practical activity and a reviewed output.
Evidence you will produceA checked working paper, analysis or report for risk, controls and process quality, including source data, assumptions, calculations, findings and limitations.
Six guided lessons + worked case + quality clinic + workplace lab + hard knowledge check
Milestone: You can make and justify decisions in realistic situations.
Prove it and plan your next step
Portfolio evidence, final review and a development plan you can show an employer.
10Implementation planning and reviewIn this Business Analysis & Process Improvement module, learners work with implementation planning and review through a guided workplace brief, a practical activity and a reviewed output.+
Measured objectiveAnalyse and evaluate implementation planning and review in a realistic business analysis & process improvement context: in this Business Analysis & Process Improvement module, learners work with implementation planning and review through a guided workplace brief, a practical activity and a reviewed output.
Evidence you will produceA checked working paper, analysis or report for implementation planning and review, including source data, assumptions, calculations, findings and limitations.
Six guided lessons + worked case + quality clinic + workplace lab + hard knowledge check
11Portfolio lab: process-improvement caseIn this Business Analysis & Process Improvement module, learners work with portfolio lab: process-improvement case through a guided workplace brief, a practical activity and a reviewed output.+
Measured objectiveComplete and defend portfolio lab: process-improvement case in a realistic business analysis & process improvement context: in this Business Analysis & Process Improvement module, learners work with portfolio lab: process-improvement case through a guided workplace brief, a practical activity and a reviewed output.
Evidence you will produceA checked working paper, analysis or report for portfolio lab: process-improvement case, including source data, assumptions, calculations, findings and limitations.
Six guided lessons + worked case + quality clinic + workplace lab + hard knowledge check
12Final business-analysis capstoneIn this Business Analysis & Process Improvement module, learners work with final business-analysis capstone through a guided workplace brief, a practical activity and a reviewed output.+
Measured objectiveAnalyse and evaluate final business-analysis capstone in a realistic business analysis & process improvement context: in this Business Analysis & Process Improvement module, learners work with final business-analysis capstone through a guided workplace brief, a practical activity and a reviewed output.
Evidence you will produceA checked working paper, analysis or report for final business-analysis capstone, including source data, assumptions, calculations, findings and limitations.
Six guided lessons + worked case + quality clinic + workplace lab + hard knowledge check
Milestone: You have portfolio-ready evidence and a clear next step.
Suggested pace
Eight-week study plan
Plan for roughly 5–9 hours each week across readings, worked cases, practice, portfolio production and assessment remediation. Repeat a week when the knowledge checks show a gap.
Week 1
Business-analysis foundations to Problem framing and stakeholder mapping
- •Complete the six guided lessons for Business-analysis foundations and Problem framing and stakeholder mapping and build structured notes against the objective codes.
- •Analyse the worked case, compare two defensible options and submit a reasoned decision record.
- •Complete the quality clinic, correct the weak draft and document every revision against the rubric.
- •Produce the business-analysis foundations and problem framing and stakeholder mapping portfolio evidence and complete the hard knowledge checks.
- •Review every incorrect answer, explain why each distractor fails and schedule targeted retrieval practice.
Checkpoint: Reach at least 85% on the week’s checks, resolve every critical error and save the reviewed portfolio evidence before continuing.
Week 2
Research and requirements discovery
- •Complete the six guided lessons for Research and requirements discovery and build structured notes against the objective codes.
- •Analyse the worked case, compare two defensible options and submit a reasoned decision record.
- •Complete the quality clinic, correct the weak draft and document every revision against the rubric.
- •Produce the research and requirements discovery portfolio evidence and complete the hard knowledge checks.
- •Review every incorrect answer, explain why each distractor fails and schedule targeted retrieval practice.
Checkpoint: Reach at least 85% on the week’s checks, resolve every critical error and save the reviewed portfolio evidence before continuing.
Week 3
User stories, requirements and acceptance criteria to Process mapping and bottleneck analysis
- •Complete the six guided lessons for User stories, requirements and acceptance criteria and Process mapping and bottleneck analysis and build structured notes against the objective codes.
- •Analyse the worked case, compare two defensible options and submit a reasoned decision record.
- •Complete the quality clinic, correct the weak draft and document every revision against the rubric.
- •Produce the user stories, requirements and acceptance criteria and process mapping and bottleneck analysis portfolio evidence and complete the hard knowledge checks.
- •Review every incorrect answer, explain why each distractor fails and schedule targeted retrieval practice.
Checkpoint: Reach at least 85% on the week’s checks, resolve every critical error and save the reviewed portfolio evidence before continuing.
Week 4
Data, measures and decision evidence
- •Complete the six guided lessons for Data, measures and decision evidence and build structured notes against the objective codes.
- •Analyse the worked case, compare two defensible options and submit a reasoned decision record.
- •Complete the quality clinic, correct the weak draft and document every revision against the rubric.
- •Produce the data, measures and decision evidence portfolio evidence and complete the hard knowledge checks.
- •Review every incorrect answer, explain why each distractor fails and schedule targeted retrieval practice.
Checkpoint: Reach at least 85% on the week’s checks, resolve every critical error and save the reviewed portfolio evidence before continuing.
Week 5
Options analysis and recommendation writing to Change impact and communication
- •Complete the six guided lessons for Options analysis and recommendation writing and Change impact and communication and build structured notes against the objective codes.
- •Analyse the worked case, compare two defensible options and submit a reasoned decision record.
- •Complete the quality clinic, correct the weak draft and document every revision against the rubric.
- •Produce the options analysis and recommendation writing and change impact and communication portfolio evidence and complete the hard knowledge checks.
- •Review every incorrect answer, explain why each distractor fails and schedule targeted retrieval practice.
Checkpoint: Reach at least 85% on the week’s checks, resolve every critical error and save the reviewed portfolio evidence before continuing.
Week 6
Risk, controls and process quality
- •Complete the six guided lessons for Risk, controls and process quality and build structured notes against the objective codes.
- •Analyse the worked case, compare two defensible options and submit a reasoned decision record.
- •Complete the quality clinic, correct the weak draft and document every revision against the rubric.
- •Produce the risk, controls and process quality portfolio evidence and complete the hard knowledge checks.
- •Review every incorrect answer, explain why each distractor fails and schedule targeted retrieval practice.
Checkpoint: Reach at least 85% on the week’s checks, resolve every critical error and save the reviewed portfolio evidence before continuing.
Week 7
Implementation planning and review to Portfolio lab: process-improvement case
- •Complete the six guided lessons for Implementation planning and review and Portfolio lab: process-improvement case and build structured notes against the objective codes.
- •Analyse the worked case, compare two defensible options and submit a reasoned decision record.
- •Complete the quality clinic, correct the weak draft and document every revision against the rubric.
- •Produce the implementation planning and review and portfolio lab: process-improvement case portfolio evidence and complete the hard knowledge checks.
- •Review every incorrect answer, explain why each distractor fails and schedule targeted retrieval practice.
Checkpoint: Reach at least 85% on the week’s checks, resolve every critical error and save the reviewed portfolio evidence before continuing.
Week 8
Final business-analysis capstone
- •Complete the six guided lessons for Final business-analysis capstone and build structured notes against the objective codes.
- •Analyse the worked case, compare two defensible options and submit a reasoned decision record.
- •Complete the quality clinic, correct the weak draft and document every revision against the rubric.
- •Produce the final business-analysis capstone portfolio evidence and complete the hard knowledge checks.
- •Review every incorrect answer, explain why each distractor fails and schedule targeted retrieval practice.
Checkpoint: Submit the capstone evidence pack, defend the key decision, remediate every weak objective and pass the final assessment at 85% with no critical misses.
Business & leadership
Continue your learning path
Accounting Foundations
Understand records, transactions and basic financial statements.
55–66 hours
Advanced Bookkeeping Practice
Strengthen bookkeeping accuracy, reconciliation and month-end routines.
50–60 hours
Agile & Scrum Foundations
Use adaptive planning and feedback cycles for collaborative delivery.
55–66 hours
Assessment and certificate
A business-analysis case and final knowledge assessment. It is not an IIBA qualification or a substitute for organisational approval processes.
Who this is for
- ✓Aspiring business analysts and process coordinators.
- ✓Administrators improving workplace systems.
- ✓Learners who want to communicate business problems clearly.