Customer & operations
Occupational Health & Safety Management
Build an evidence-led Occupational Health & Safety Management foundation you can explain in a real workplace or interview.
Develop advanced, evidence-led occupational health & safety management capability for complex workplace situations.
About this course
A rigorous ten-module professional programme combining structured study, practical scenarios, controlled activities, portfolio evidence and a demanding timed final assessment.
Career relevance
Where this can take you
Designed for learners exploring operations careers and building a practical, honest portfolio.
Portfolio project: Create a Occupational Health & Safety Management capstone pack that documents your purpose, method, evidence, quality check and next action.
Skills you will gain
Practical skills, not just theory
What you will learn
Plan and deliver controlled occupational health & safety management work.
Evaluate evidence, risk and quality before acting.
Communicate recommendations, limitations and escalation paths clearly.
Create a portfolio-ready capstone with documented professional judgement.
Objective map
A numbered, measurable syllabus
Every lesson, knowledge check and practical activity maps to the objectives below. Domain weights show how much of the programme each area represents.
Domain 1
Safety systems, roles and reporting culture to Hierarchy of controls and safe-work design
- 1.1Demonstrate safety systems, roles and reporting culture in a realistic occupational health & safety management context: occupational Health & Safety Management: apply advanced workplace methods in module 1, document evidence, test assumptions, manage risk and identify the correct next action.
- 1.2Demonstrate hazard identification and risk assessment in a realistic occupational health & safety management context: occupational Health & Safety Management: apply advanced workplace methods in module 2, document evidence, test assumptions, manage risk and identify the correct next action.
- 1.3Plan and produce hierarchy of controls and safe-work design in a realistic occupational health & safety management context: occupational Health & Safety Management: apply advanced workplace methods in module 3, document evidence, test assumptions, manage risk and identify the correct next action.
Domain 2
Competence, training and supervision to Emergency preparedness and exercises
- 2.1Demonstrate competence, training and supervision in a realistic occupational health & safety management context: occupational Health & Safety Management: apply advanced workplace methods in module 4, document evidence, test assumptions, manage risk and identify the correct next action.
- 2.2Demonstrate incident and near-miss investigation in a realistic occupational health & safety management context: occupational Health & Safety Management: apply advanced workplace methods in module 5, document evidence, test assumptions, manage risk and identify the correct next action.
- 2.3Demonstrate emergency preparedness and exercises in a realistic occupational health & safety management context: occupational Health & Safety Management: apply advanced workplace methods in module 6, document evidence, test assumptions, manage risk and identify the correct next action.
Domain 3
Contractor safety coordination to Safety assurance, inspections and reporting
- 3.1Demonstrate contractor safety coordination in a realistic occupational health & safety management context: occupational Health & Safety Management: apply advanced workplace methods in module 7, document evidence, test assumptions, manage risk and identify the correct next action.
- 3.2Demonstrate workplace health, ergonomics and wellbeing in a realistic occupational health & safety management context: occupational Health & Safety Management: apply advanced workplace methods in module 8, document evidence, test assumptions, manage risk and identify the correct next action.
- 3.3Demonstrate safety assurance, inspections and reporting in a realistic occupational health & safety management context: occupational Health & Safety Management: apply advanced workplace methods in module 9, document evidence, test assumptions, manage risk and identify the correct next action.
Domain 4
Capstone: integrated workplace safety case
- 4.1Complete and defend capstone: integrated workplace safety case in a realistic occupational health & safety management context: occupational Health & Safety Management: apply advanced workplace methods in module 10, document evidence, test assumptions, manage risk and identify the correct next action.
How the programme works
Learn, practise, explain and prove it
This is a long-form, eight-week guided programme rather than a stack of short articles. Each module contains six substantial lessons that move from concepts and methods into a worked case, a quality clinic, a workplace lab and assessed reflection.
1. Guided learning
Study the purpose, process, risks and professional standard through structured readings and active notes.
2. Worked cases
Compare plausible options, expose missing evidence and defend a decision under realistic constraints.
3. Quality clinics and labs
Diagnose weak work, revise it against a rubric and create portfolio evidence with a full audit trail.
4. Hard assessment
Pass applied checks and the final assessment at 85%, with no unresolved critical-error questions.
Curriculum
A complete programme, module by module
The curriculum below shows the actual learning pathway, objective and evidence for every module. Full lessons remain locked until enrolment.
Build the base
Standards, vocabulary and the core method you will use throughout the programme.
01Safety systems, roles and reporting cultureOccupational Health & Safety Management: apply advanced workplace methods in module 1, document evidence, test assumptions, manage risk and identify the correct next action.+
Measured objectiveDemonstrate safety systems, roles and reporting culture in a realistic occupational health & safety management context: occupational Health & Safety Management: apply advanced workplace methods in module 1, document evidence, test assumptions, manage risk and identify the correct next action.
Evidence you will produceA checked working paper, analysis or report for safety systems, roles and reporting culture, including source data, assumptions, calculations, findings and limitations.
Six guided lessons + worked case + quality clinic + workplace lab + hard knowledge check
02Hazard identification and risk assessmentOccupational Health & Safety Management: apply advanced workplace methods in module 2, document evidence, test assumptions, manage risk and identify the correct next action.+
Measured objectiveDemonstrate hazard identification and risk assessment in a realistic occupational health & safety management context: occupational Health & Safety Management: apply advanced workplace methods in module 2, document evidence, test assumptions, manage risk and identify the correct next action.
Evidence you will produceA professional hazard identification and risk assessment work sample with a clear brief, method, completed output, quality review and next action.
Six guided lessons + worked case + quality clinic + workplace lab + hard knowledge check
03Hierarchy of controls and safe-work designOccupational Health & Safety Management: apply advanced workplace methods in module 3, document evidence, test assumptions, manage risk and identify the correct next action.+
Measured objectivePlan and produce hierarchy of controls and safe-work design in a realistic occupational health & safety management context: occupational Health & Safety Management: apply advanced workplace methods in module 3, document evidence, test assumptions, manage risk and identify the correct next action.
Evidence you will produceA portfolio-ready hierarchy of controls and safe-work design brief and artefact showing audience, rationale, accessibility check, feedback and revision.
Six guided lessons + worked case + quality clinic + workplace lab + hard knowledge check
Milestone: You can explain the fundamentals and complete a first guided task.
Develop core skills
The working skills and tools of the role, practised one at a time.
04Competence, training and supervisionOccupational Health & Safety Management: apply advanced workplace methods in module 4, document evidence, test assumptions, manage risk and identify the correct next action.+
Measured objectiveDemonstrate competence, training and supervision in a realistic occupational health & safety management context: occupational Health & Safety Management: apply advanced workplace methods in module 4, document evidence, test assumptions, manage risk and identify the correct next action.
Evidence you will produceA professional competence, training and supervision work sample with a clear brief, method, completed output, quality review and next action.
Six guided lessons + worked case + quality clinic + workplace lab + hard knowledge check
05Incident and near-miss investigationOccupational Health & Safety Management: apply advanced workplace methods in module 5, document evidence, test assumptions, manage risk and identify the correct next action.+
Measured objectiveDemonstrate incident and near-miss investigation in a realistic occupational health & safety management context: occupational Health & Safety Management: apply advanced workplace methods in module 5, document evidence, test assumptions, manage risk and identify the correct next action.
Evidence you will produceA professional incident and near-miss investigation work sample with a clear brief, method, completed output, quality review and next action.
Six guided lessons + worked case + quality clinic + workplace lab + hard knowledge check
06Emergency preparedness and exercisesOccupational Health & Safety Management: apply advanced workplace methods in module 6, document evidence, test assumptions, manage risk and identify the correct next action.+
Measured objectiveDemonstrate emergency preparedness and exercises in a realistic occupational health & safety management context: occupational Health & Safety Management: apply advanced workplace methods in module 6, document evidence, test assumptions, manage risk and identify the correct next action.
Evidence you will produceA professional emergency preparedness and exercises work sample with a clear brief, method, completed output, quality review and next action.
Six guided lessons + worked case + quality clinic + workplace lab + hard knowledge check
Milestone: You can carry out routine work independently and check it properly.
Apply it in realistic scenarios
Case studies and simulations with competing priorities and incomplete information.
07Contractor safety coordinationOccupational Health & Safety Management: apply advanced workplace methods in module 7, document evidence, test assumptions, manage risk and identify the correct next action.+
Measured objectiveDemonstrate contractor safety coordination in a realistic occupational health & safety management context: occupational Health & Safety Management: apply advanced workplace methods in module 7, document evidence, test assumptions, manage risk and identify the correct next action.
Evidence you will produceA professional contractor safety coordination work sample with a clear brief, method, completed output, quality review and next action.
Six guided lessons + worked case + quality clinic + workplace lab + hard knowledge check
08Workplace health, ergonomics and wellbeingOccupational Health & Safety Management: apply advanced workplace methods in module 8, document evidence, test assumptions, manage risk and identify the correct next action.+
Measured objectiveDemonstrate workplace health, ergonomics and wellbeing in a realistic occupational health & safety management context: occupational Health & Safety Management: apply advanced workplace methods in module 8, document evidence, test assumptions, manage risk and identify the correct next action.
Evidence you will produceA professional workplace health, ergonomics and wellbeing work sample with a clear brief, method, completed output, quality review and next action.
Six guided lessons + worked case + quality clinic + workplace lab + hard knowledge check
09Safety assurance, inspections and reportingOccupational Health & Safety Management: apply advanced workplace methods in module 9, document evidence, test assumptions, manage risk and identify the correct next action.+
Measured objectiveDemonstrate safety assurance, inspections and reporting in a realistic occupational health & safety management context: occupational Health & Safety Management: apply advanced workplace methods in module 9, document evidence, test assumptions, manage risk and identify the correct next action.
Evidence you will produceA checked working paper, analysis or report for safety assurance, inspections and reporting, including source data, assumptions, calculations, findings and limitations.
Six guided lessons + worked case + quality clinic + workplace lab + hard knowledge check
Milestone: You can make and justify decisions in realistic situations.
Prove it and plan your next step
Portfolio evidence, final review and a development plan you can show an employer.
10Capstone: integrated workplace safety caseOccupational Health & Safety Management: apply advanced workplace methods in module 10, document evidence, test assumptions, manage risk and identify the correct next action.+
Measured objectiveComplete and defend capstone: integrated workplace safety case in a realistic occupational health & safety management context: occupational Health & Safety Management: apply advanced workplace methods in module 10, document evidence, test assumptions, manage risk and identify the correct next action.
Evidence you will produceA professional capstone: integrated workplace safety case work sample with a clear brief, method, completed output, quality review and next action.
Six guided lessons + worked case + quality clinic + workplace lab + hard knowledge check
Milestone: You have portfolio-ready evidence and a clear next step.
Suggested pace
Eight-week study plan
Plan for roughly 5–9 hours each week across readings, worked cases, practice, portfolio production and assessment remediation. Repeat a week when the knowledge checks show a gap.
Week 1
Safety systems, roles and reporting culture to Hazard identification and risk assessment
- •Complete the six guided lessons for Safety systems, roles and reporting culture and Hazard identification and risk assessment and build structured notes against the objective codes.
- •Analyse the worked case, compare two defensible options and submit a reasoned decision record.
- •Complete the quality clinic, correct the weak draft and document every revision against the rubric.
- •Produce the safety systems, roles and reporting culture and hazard identification and risk assessment portfolio evidence and complete the hard knowledge checks.
- •Review every incorrect answer, explain why each distractor fails and schedule targeted retrieval practice.
Checkpoint: Reach at least 85% on the week’s checks, resolve every critical error and save the reviewed portfolio evidence before continuing.
Week 2
Hierarchy of controls and safe-work design
- •Complete the six guided lessons for Hierarchy of controls and safe-work design and build structured notes against the objective codes.
- •Analyse the worked case, compare two defensible options and submit a reasoned decision record.
- •Complete the quality clinic, correct the weak draft and document every revision against the rubric.
- •Produce the hierarchy of controls and safe-work design portfolio evidence and complete the hard knowledge checks.
- •Review every incorrect answer, explain why each distractor fails and schedule targeted retrieval practice.
Checkpoint: Reach at least 85% on the week’s checks, resolve every critical error and save the reviewed portfolio evidence before continuing.
Week 3
Competence, training and supervision
- •Complete the six guided lessons for Competence, training and supervision and build structured notes against the objective codes.
- •Analyse the worked case, compare two defensible options and submit a reasoned decision record.
- •Complete the quality clinic, correct the weak draft and document every revision against the rubric.
- •Produce the competence, training and supervision portfolio evidence and complete the hard knowledge checks.
- •Review every incorrect answer, explain why each distractor fails and schedule targeted retrieval practice.
Checkpoint: Reach at least 85% on the week’s checks, resolve every critical error and save the reviewed portfolio evidence before continuing.
Week 4
Incident and near-miss investigation
- •Complete the six guided lessons for Incident and near-miss investigation and build structured notes against the objective codes.
- •Analyse the worked case, compare two defensible options and submit a reasoned decision record.
- •Complete the quality clinic, correct the weak draft and document every revision against the rubric.
- •Produce the incident and near-miss investigation portfolio evidence and complete the hard knowledge checks.
- •Review every incorrect answer, explain why each distractor fails and schedule targeted retrieval practice.
Checkpoint: Reach at least 85% on the week’s checks, resolve every critical error and save the reviewed portfolio evidence before continuing.
Week 5
Emergency preparedness and exercises to Contractor safety coordination
- •Complete the six guided lessons for Emergency preparedness and exercises and Contractor safety coordination and build structured notes against the objective codes.
- •Analyse the worked case, compare two defensible options and submit a reasoned decision record.
- •Complete the quality clinic, correct the weak draft and document every revision against the rubric.
- •Produce the emergency preparedness and exercises and contractor safety coordination portfolio evidence and complete the hard knowledge checks.
- •Review every incorrect answer, explain why each distractor fails and schedule targeted retrieval practice.
Checkpoint: Reach at least 85% on the week’s checks, resolve every critical error and save the reviewed portfolio evidence before continuing.
Week 6
Workplace health, ergonomics and wellbeing
- •Complete the six guided lessons for Workplace health, ergonomics and wellbeing and build structured notes against the objective codes.
- •Analyse the worked case, compare two defensible options and submit a reasoned decision record.
- •Complete the quality clinic, correct the weak draft and document every revision against the rubric.
- •Produce the workplace health, ergonomics and wellbeing portfolio evidence and complete the hard knowledge checks.
- •Review every incorrect answer, explain why each distractor fails and schedule targeted retrieval practice.
Checkpoint: Reach at least 85% on the week’s checks, resolve every critical error and save the reviewed portfolio evidence before continuing.
Week 7
Safety assurance, inspections and reporting
- •Complete the six guided lessons for Safety assurance, inspections and reporting and build structured notes against the objective codes.
- •Analyse the worked case, compare two defensible options and submit a reasoned decision record.
- •Complete the quality clinic, correct the weak draft and document every revision against the rubric.
- •Produce the safety assurance, inspections and reporting portfolio evidence and complete the hard knowledge checks.
- •Review every incorrect answer, explain why each distractor fails and schedule targeted retrieval practice.
Checkpoint: Reach at least 85% on the week’s checks, resolve every critical error and save the reviewed portfolio evidence before continuing.
Week 8
Capstone: integrated workplace safety case
- •Complete the six guided lessons for Capstone: integrated workplace safety case and build structured notes against the objective codes.
- •Analyse the worked case, compare two defensible options and submit a reasoned decision record.
- •Complete the quality clinic, correct the weak draft and document every revision against the rubric.
- •Produce the capstone: integrated workplace safety case portfolio evidence and complete the hard knowledge checks.
- •Review every incorrect answer, explain why each distractor fails and schedule targeted retrieval practice.
Checkpoint: Submit the capstone evidence pack, defend the key decision, remediate every weak objective and pass the final assessment at 85% with no critical misses.
Customer & operations
Continue your learning path
Customer Data & CRM Foundations
Use customer records responsibly to support service and growth.
60–72 hours
Customer Experience Management
Design reliable customer journeys and improve service using feedback.
55–66 hours
Customer Service Excellence
Handle enquiries, complaints and difficult moments with clarity, care and a reliable record.
35–42 hours
Assessment and certificate
A long, timed scenario-based assessment across all ten modules, plus practical portfolio evidence. This is a UGEN ACADEMY completion record, not an external professional licence.
UGEN ACADEMY pricing
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Buy this course →Subscriptions renew monthly until cancelled. The 8-course pass allows up to eight course selections per active billing month; individual-course access has no monthly renewal.
Who this is for
- ✓Professionals progressing in operations careers.
- ✓Learners building credible occupational health & safety management evidence.
- ✓Career changers prepared for sustained, scenario-led study.