Customer & operations
Supply Chain & Logistics Management
Build an evidence-led Supply Chain & Logistics Management foundation you can explain in a real workplace or interview.
Develop advanced, evidence-led supply chain & logistics management capability for complex workplace situations.
About this course
A rigorous ten-module professional programme combining structured study, practical scenarios, controlled activities, portfolio evidence and a demanding timed final assessment.
Career relevance
Where this can take you
Designed for learners exploring operations careers and building a practical, honest portfolio.
Portfolio project: Create a Supply Chain & Logistics Management capstone pack that documents your purpose, method, evidence, quality check and next action.
Skills you will gain
Practical skills, not just theory
What you will learn
Plan and deliver controlled supply chain & logistics management work.
Evaluate evidence, risk and quality before acting.
Communicate recommendations, limitations and escalation paths clearly.
Create a portfolio-ready capstone with documented professional judgement.
Objective map
A numbered, measurable syllabus
Every lesson, knowledge check and practical activity maps to the objectives below. Domain weights show how much of the programme each area represents.
Domain 1
Supply-chain strategy and service promise to Inventory policy and stock accuracy
- 1.1Plan and produce supply-chain strategy and service promise in a realistic supply chain & logistics management context: supply Chain & Logistics Management: apply advanced workplace methods in module 1, document evidence, test assumptions, manage risk and identify the correct next action.
- 1.2Plan and produce demand planning and forecast quality in a realistic supply chain & logistics management context: supply Chain & Logistics Management: apply advanced workplace methods in module 2, document evidence, test assumptions, manage risk and identify the correct next action.
- 1.3Demonstrate inventory policy and stock accuracy in a realistic supply chain & logistics management context: supply Chain & Logistics Management: apply advanced workplace methods in module 3, document evidence, test assumptions, manage risk and identify the correct next action.
Domain 2
Supplier sourcing and evaluation to Warehousing and material handling
- 2.1Demonstrate supplier sourcing and evaluation in a realistic supply chain & logistics management context: supply Chain & Logistics Management: apply advanced workplace methods in module 4, document evidence, test assumptions, manage risk and identify the correct next action.
- 2.2Apply and control purchase-to-receipt controls in a realistic supply chain & logistics management context: supply Chain & Logistics Management: apply advanced workplace methods in module 5, document evidence, test assumptions, manage risk and identify the correct next action.
- 2.3Demonstrate warehousing and material handling in a realistic supply chain & logistics management context: supply Chain & Logistics Management: apply advanced workplace methods in module 6, document evidence, test assumptions, manage risk and identify the correct next action.
Domain 3
Transport and distribution planning to Capstone: disrupted supply case
- 3.1Plan and produce transport and distribution planning in a realistic supply chain & logistics management context: supply Chain & Logistics Management: apply advanced workplace methods in module 7, document evidence, test assumptions, manage risk and identify the correct next action.
- 3.2Analyse and evaluate supplier performance and contract review in a realistic supply chain & logistics management context: supply Chain & Logistics Management: apply advanced workplace methods in module 8, document evidence, test assumptions, manage risk and identify the correct next action.
- 3.3Complete and defend capstone: disrupted supply case in a realistic supply chain & logistics management context: supply Chain & Logistics Management: apply advanced workplace methods in module 9, document evidence, test assumptions, manage risk and identify the correct next action.
Domain 4
Resilience, sustainability and improvement
- 4.1Demonstrate resilience, sustainability and improvement in a realistic supply chain & logistics management context: supply Chain & Logistics Management: apply advanced workplace methods in module 10, document evidence, test assumptions, manage risk and identify the correct next action.
How the programme works
Learn, practise, explain and prove it
This is a long-form, eight-week guided programme rather than a stack of short articles. Each module contains six substantial lessons that move from concepts and methods into a worked case, a quality clinic, a workplace lab and assessed reflection.
1. Guided learning
Study the purpose, process, risks and professional standard through structured readings and active notes.
2. Worked cases
Compare plausible options, expose missing evidence and defend a decision under realistic constraints.
3. Quality clinics and labs
Diagnose weak work, revise it against a rubric and create portfolio evidence with a full audit trail.
4. Hard assessment
Pass applied checks and the final assessment at 85%, with no unresolved critical-error questions.
Curriculum
A complete programme, module by module
The curriculum below shows the actual learning pathway, objective and evidence for every module. Full lessons remain locked until enrolment.
Build the base
Standards, vocabulary and the core method you will use throughout the programme.
01Supply-chain strategy and service promiseSupply Chain & Logistics Management: apply advanced workplace methods in module 1, document evidence, test assumptions, manage risk and identify the correct next action.+
Measured objectivePlan and produce supply-chain strategy and service promise in a realistic supply chain & logistics management context: supply Chain & Logistics Management: apply advanced workplace methods in module 1, document evidence, test assumptions, manage risk and identify the correct next action.
Evidence you will produceA professional supply-chain strategy and service promise work sample with a clear brief, method, completed output, quality review and next action.
Six guided lessons + worked case + quality clinic + workplace lab + hard knowledge check
02Demand planning and forecast qualitySupply Chain & Logistics Management: apply advanced workplace methods in module 2, document evidence, test assumptions, manage risk and identify the correct next action.+
Measured objectivePlan and produce demand planning and forecast quality in a realistic supply chain & logistics management context: supply Chain & Logistics Management: apply advanced workplace methods in module 2, document evidence, test assumptions, manage risk and identify the correct next action.
Evidence you will produceA professional demand planning and forecast quality work sample with a clear brief, method, completed output, quality review and next action.
Six guided lessons + worked case + quality clinic + workplace lab + hard knowledge check
03Inventory policy and stock accuracySupply Chain & Logistics Management: apply advanced workplace methods in module 3, document evidence, test assumptions, manage risk and identify the correct next action.+
Measured objectiveDemonstrate inventory policy and stock accuracy in a realistic supply chain & logistics management context: supply Chain & Logistics Management: apply advanced workplace methods in module 3, document evidence, test assumptions, manage risk and identify the correct next action.
Evidence you will produceA professional inventory policy and stock accuracy work sample with a clear brief, method, completed output, quality review and next action.
Six guided lessons + worked case + quality clinic + workplace lab + hard knowledge check
Milestone: You can explain the fundamentals and complete a first guided task.
Develop core skills
The working skills and tools of the role, practised one at a time.
04Supplier sourcing and evaluationSupply Chain & Logistics Management: apply advanced workplace methods in module 4, document evidence, test assumptions, manage risk and identify the correct next action.+
Measured objectiveDemonstrate supplier sourcing and evaluation in a realistic supply chain & logistics management context: supply Chain & Logistics Management: apply advanced workplace methods in module 4, document evidence, test assumptions, manage risk and identify the correct next action.
Evidence you will produceA professional supplier sourcing and evaluation work sample with a clear brief, method, completed output, quality review and next action.
Six guided lessons + worked case + quality clinic + workplace lab + hard knowledge check
05Purchase-to-receipt controlsSupply Chain & Logistics Management: apply advanced workplace methods in module 5, document evidence, test assumptions, manage risk and identify the correct next action.+
Measured objectiveApply and control purchase-to-receipt controls in a realistic supply chain & logistics management context: supply Chain & Logistics Management: apply advanced workplace methods in module 5, document evidence, test assumptions, manage risk and identify the correct next action.
Evidence you will produceA professional purchase-to-receipt controls work sample with a clear brief, method, completed output, quality review and next action.
Six guided lessons + worked case + quality clinic + workplace lab + hard knowledge check
06Warehousing and material handlingSupply Chain & Logistics Management: apply advanced workplace methods in module 6, document evidence, test assumptions, manage risk and identify the correct next action.+
Measured objectiveDemonstrate warehousing and material handling in a realistic supply chain & logistics management context: supply Chain & Logistics Management: apply advanced workplace methods in module 6, document evidence, test assumptions, manage risk and identify the correct next action.
Evidence you will produceA professional warehousing and material handling work sample with a clear brief, method, completed output, quality review and next action.
Six guided lessons + worked case + quality clinic + workplace lab + hard knowledge check
Milestone: You can carry out routine work independently and check it properly.
Apply it in realistic scenarios
Case studies and simulations with competing priorities and incomplete information.
07Transport and distribution planningSupply Chain & Logistics Management: apply advanced workplace methods in module 7, document evidence, test assumptions, manage risk and identify the correct next action.+
Measured objectivePlan and produce transport and distribution planning in a realistic supply chain & logistics management context: supply Chain & Logistics Management: apply advanced workplace methods in module 7, document evidence, test assumptions, manage risk and identify the correct next action.
Evidence you will produceA professional transport and distribution planning work sample with a clear brief, method, completed output, quality review and next action.
Six guided lessons + worked case + quality clinic + workplace lab + hard knowledge check
08Supplier performance and contract reviewSupply Chain & Logistics Management: apply advanced workplace methods in module 8, document evidence, test assumptions, manage risk and identify the correct next action.+
Measured objectiveAnalyse and evaluate supplier performance and contract review in a realistic supply chain & logistics management context: supply Chain & Logistics Management: apply advanced workplace methods in module 8, document evidence, test assumptions, manage risk and identify the correct next action.
Evidence you will produceA professional supplier performance and contract review work sample with a clear brief, method, completed output, quality review and next action.
Six guided lessons + worked case + quality clinic + workplace lab + hard knowledge check
09Capstone: disrupted supply caseSupply Chain & Logistics Management: apply advanced workplace methods in module 9, document evidence, test assumptions, manage risk and identify the correct next action.+
Measured objectiveComplete and defend capstone: disrupted supply case in a realistic supply chain & logistics management context: supply Chain & Logistics Management: apply advanced workplace methods in module 9, document evidence, test assumptions, manage risk and identify the correct next action.
Evidence you will produceA professional capstone: disrupted supply case work sample with a clear brief, method, completed output, quality review and next action.
Six guided lessons + worked case + quality clinic + workplace lab + hard knowledge check
Milestone: You can make and justify decisions in realistic situations.
Prove it and plan your next step
Portfolio evidence, final review and a development plan you can show an employer.
10Resilience, sustainability and improvementSupply Chain & Logistics Management: apply advanced workplace methods in module 10, document evidence, test assumptions, manage risk and identify the correct next action.+
Measured objectiveDemonstrate resilience, sustainability and improvement in a realistic supply chain & logistics management context: supply Chain & Logistics Management: apply advanced workplace methods in module 10, document evidence, test assumptions, manage risk and identify the correct next action.
Evidence you will produceA professional resilience, sustainability and improvement work sample with a clear brief, method, completed output, quality review and next action.
Six guided lessons + worked case + quality clinic + workplace lab + hard knowledge check
Milestone: You have portfolio-ready evidence and a clear next step.
Suggested pace
Eight-week study plan
Plan for roughly 5–9 hours each week across readings, worked cases, practice, portfolio production and assessment remediation. Repeat a week when the knowledge checks show a gap.
Week 1
Supply-chain strategy and service promise to Demand planning and forecast quality
- •Complete the six guided lessons for Supply-chain strategy and service promise and Demand planning and forecast quality and build structured notes against the objective codes.
- •Analyse the worked case, compare two defensible options and submit a reasoned decision record.
- •Complete the quality clinic, correct the weak draft and document every revision against the rubric.
- •Produce the supply-chain strategy and service promise and demand planning and forecast quality portfolio evidence and complete the hard knowledge checks.
- •Review every incorrect answer, explain why each distractor fails and schedule targeted retrieval practice.
Checkpoint: Reach at least 85% on the week’s checks, resolve every critical error and save the reviewed portfolio evidence before continuing.
Week 2
Inventory policy and stock accuracy
- •Complete the six guided lessons for Inventory policy and stock accuracy and build structured notes against the objective codes.
- •Analyse the worked case, compare two defensible options and submit a reasoned decision record.
- •Complete the quality clinic, correct the weak draft and document every revision against the rubric.
- •Produce the inventory policy and stock accuracy portfolio evidence and complete the hard knowledge checks.
- •Review every incorrect answer, explain why each distractor fails and schedule targeted retrieval practice.
Checkpoint: Reach at least 85% on the week’s checks, resolve every critical error and save the reviewed portfolio evidence before continuing.
Week 3
Supplier sourcing and evaluation
- •Complete the six guided lessons for Supplier sourcing and evaluation and build structured notes against the objective codes.
- •Analyse the worked case, compare two defensible options and submit a reasoned decision record.
- •Complete the quality clinic, correct the weak draft and document every revision against the rubric.
- •Produce the supplier sourcing and evaluation portfolio evidence and complete the hard knowledge checks.
- •Review every incorrect answer, explain why each distractor fails and schedule targeted retrieval practice.
Checkpoint: Reach at least 85% on the week’s checks, resolve every critical error and save the reviewed portfolio evidence before continuing.
Week 4
Purchase-to-receipt controls
- •Complete the six guided lessons for Purchase-to-receipt controls and build structured notes against the objective codes.
- •Analyse the worked case, compare two defensible options and submit a reasoned decision record.
- •Complete the quality clinic, correct the weak draft and document every revision against the rubric.
- •Produce the purchase-to-receipt controls portfolio evidence and complete the hard knowledge checks.
- •Review every incorrect answer, explain why each distractor fails and schedule targeted retrieval practice.
Checkpoint: Reach at least 85% on the week’s checks, resolve every critical error and save the reviewed portfolio evidence before continuing.
Week 5
Warehousing and material handling to Transport and distribution planning
- •Complete the six guided lessons for Warehousing and material handling and Transport and distribution planning and build structured notes against the objective codes.
- •Analyse the worked case, compare two defensible options and submit a reasoned decision record.
- •Complete the quality clinic, correct the weak draft and document every revision against the rubric.
- •Produce the warehousing and material handling and transport and distribution planning portfolio evidence and complete the hard knowledge checks.
- •Review every incorrect answer, explain why each distractor fails and schedule targeted retrieval practice.
Checkpoint: Reach at least 85% on the week’s checks, resolve every critical error and save the reviewed portfolio evidence before continuing.
Week 6
Supplier performance and contract review
- •Complete the six guided lessons for Supplier performance and contract review and build structured notes against the objective codes.
- •Analyse the worked case, compare two defensible options and submit a reasoned decision record.
- •Complete the quality clinic, correct the weak draft and document every revision against the rubric.
- •Produce the supplier performance and contract review portfolio evidence and complete the hard knowledge checks.
- •Review every incorrect answer, explain why each distractor fails and schedule targeted retrieval practice.
Checkpoint: Reach at least 85% on the week’s checks, resolve every critical error and save the reviewed portfolio evidence before continuing.
Week 7
Capstone: disrupted supply case
- •Complete the six guided lessons for Capstone: disrupted supply case and build structured notes against the objective codes.
- •Analyse the worked case, compare two defensible options and submit a reasoned decision record.
- •Complete the quality clinic, correct the weak draft and document every revision against the rubric.
- •Produce the capstone: disrupted supply case portfolio evidence and complete the hard knowledge checks.
- •Review every incorrect answer, explain why each distractor fails and schedule targeted retrieval practice.
Checkpoint: Reach at least 85% on the week’s checks, resolve every critical error and save the reviewed portfolio evidence before continuing.
Week 8
Resilience, sustainability and improvement
- •Complete the six guided lessons for Resilience, sustainability and improvement and build structured notes against the objective codes.
- •Analyse the worked case, compare two defensible options and submit a reasoned decision record.
- •Complete the quality clinic, correct the weak draft and document every revision against the rubric.
- •Produce the resilience, sustainability and improvement portfolio evidence and complete the hard knowledge checks.
- •Review every incorrect answer, explain why each distractor fails and schedule targeted retrieval practice.
Checkpoint: Submit the capstone evidence pack, defend the key decision, remediate every weak objective and pass the final assessment at 85% with no critical misses.
Customer & operations
Continue your learning path
Customer Data & CRM Foundations
Use customer records responsibly to support service and growth.
60–72 hours
Customer Experience Management
Design reliable customer journeys and improve service using feedback.
55–66 hours
Customer Service Excellence
Handle enquiries, complaints and difficult moments with clarity, care and a reliable record.
35–42 hours
Assessment and certificate
A long, timed scenario-based assessment across all ten modules, plus practical portfolio evidence. This is a UGEN ACADEMY completion record, not an external professional licence.
UGEN ACADEMY pricing
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Buy this course →Subscriptions renew monthly until cancelled. The 8-course pass allows up to eight course selections per active billing month; individual-course access has no monthly renewal.
Who this is for
- ✓Professionals progressing in operations careers.
- ✓Learners building credible supply chain & logistics management evidence.
- ✓Career changers prepared for sustained, scenario-led study.