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ADMINISTRATIVE OFFICER: COMPLAINTS INVESTIGATION

National Prosecuting Authority

Salary band

R 338 106

Closing date

14 September 2026

Reference

RECRUIT 2026/317

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About this role

Department

National Prosecuting Authority

Location

Pretoria: Head Office

Salary

R338 106 per annum (Level 07), (excluding benefits)

Requirements

An appropriate three (3) year Diploma (NQF 6) in Policing, Forensic Investigation, Internal Auditing and Criminology. Two (2) years relevant experience. Demonstrable competency in acting Independently, Professionally, Accountable and with Credibility. Certification as an Ethics Officer will be an added advantage. Knowledge of legislation and regulations pertaining to Public Service Administration including the Public Service Act 103 of 1994, NPA Act, Basic Conditions of Employment Act, Public Service Regulations 2016, Public Finance Management Act, No.1 of 1999, Protected Disclosures Act 26 of 2000, Public Administration Act 11 of 2014. General computer literacy skills and knowledge in programs such as Ms Word, Excel, Ms outlook and PowerPoint. Good presentation skills. Written and verbal communication skills. Research skills and interpersonal skills. Willing to travel extensively. Candidates to be appointed in or assigned to the Office for Ethics and Accountability (OEA) must disclose to the office particulars of all registrable financial interests, obtain security clearance following a vetting conducted in terms of the National Strategic Intelligence Act 1994 as well as a Lifestyle review conducted. No previous convictions or pending cases. Good administration skills. People management and empowerment. Strategic capability and leadership. Planning and prioritising skills. Customer focus and responsiveness. Problem solving and Decision Making. Valid driver’s license.

Duties

Ensure proper complaints management process. Prepare updates and provide progress reports on complaint under investigation. Disseminate complaints to investigators for investigations. Compile and provide statistics and progress reports on investigations. Provide administrative support within the Directorate by handling routine enquiries. Keep and maintain the incoming and outgoing register for the office. Record, organize, store, capture and retrieve correspondence and data.

Enquiries

Salome Modibedi Tel No: (012) 845 6813

Closing Date

2026-09-14T23:59:00+02:00

About administrative roles in South Africa

Administrative and clerical positions are among the most consistently advertised roles in both the South African public and private sectors. Government departments in particular have a high and ongoing demand for administrative clerks, especially at salary levels 5 to 7 on the public service scale. These roles form the operational backbone of every department and offer a stable entry point into a public sector career with a clear progression path.

·Government admin roles almost always require a Z83 form and a detailed CV listing all previous administrative experience with exact dates.
·Computer literacy is listed as a requirement in nearly every admin advert. Specify which software you are proficient in, particularly Microsoft Office.
·Many admin roles require a valid driver's licence. If you have one, make it prominent on your CV.
·For Senior Administrative Officer posts, management experience and the ability to supervise staff are assessed during interviews.

About the hiring department

This vacancy is within National Prosecuting Authority. Government departments in South Africa advertise vacancies through the Public Service Commission and are required to follow a standardised recruitment process governed by the Public Service Act. Applications are screened against the minimum requirements listed in the advert before any CV is reviewed by a panel.

Shortlisted candidates are contacted directly by the department. If you do not receive a response within 90 days of the closing date, your application was not successful. NewGenJobs tracks every application you submit through your personal dashboard so you always know where you stand.

Requirements

  • ·An appropriate three (3) year Diploma (NQF 6) in Policing, Forensic Investigation, Internal Auditing and Criminology
  • ·Two (2) years relevant experience
  • ·Demonstrable competency in acting Independently, Professionally, Accountable and with Credibility
  • ·Certification as an Ethics Officer will be an added advantage
  • ·Knowledge of legislation and regulations pertaining to Public Service Administration including the Public Service Act 103 of 1994, NPA Act, Basic Conditions of Employment Act, Public Service Regulations 2016, Public Finance Management Act, No
  • ·1 of 1999, Protected Disclosures Act 26 of 2000, Public Administration Act 11 of 2014
  • ·General computer literacy skills and knowledge in programs such as Ms Word, Excel, Ms outlook and PowerPoint
  • ·Good presentation skills
  • ·Written and verbal communication skills
  • ·Research skills and interpersonal skills

Key Duties

  • ·Ensure proper complaints management process
  • ·Prepare updates and provide progress reports on complaint under investigation
  • ·Disseminate complaints to investigators for investigations
  • ·Compile and provide statistics and progress reports on investigations
  • ·Provide administrative support within the Directorate by handling routine enquiries
  • ·Keep and maintain the incoming and outgoing register for the office
  • ·Record, organize, store, capture and retrieve correspondence and data

Before you apply - checklist

Make sure you have everything ready before the closing date.

  • Prepare a detailed CV listing every previous post with exact start and end dates (month and year)
  • Check the advert before attaching ID or qualification copies. Supporting documents may be requested only from shortlisted candidates.
  • Be prepared to undergo a criminal record check - a conviction may disqualify you depending on the nature of the post
  • Submit your complete application package to recruit2026317@npa.gov.za before the closing date - late or incomplete submissions are not considered

How to Apply

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Applying to: recruit2026317@npa.gov.za

Apply with one click

Auto-apply via Gmail. Your CV is attached instantly.

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Frequently asked questions

How do I apply for the ADMINISTRATIVE OFFICER: COMPLAINTS INVESTIGATION position at National Prosecuting Authority?+

Applications for this post are submitted by email. Sign up on NewGenJobs, complete your profile, and use the one-click auto-apply feature - we attach your CV and the completed Z83 form (for government posts) and send the application directly to National Prosecuting Authority from your Gmail account. The closing date is 14 September 2026.

What documents do I need to apply for a government post in South Africa?+

Check this advert to confirm whether a Z83 form is required. Submit a truthful, detailed CV with accurate employment dates. Do not assume certified ID or qualification copies are required at the initial stage; follow the advert, as supporting documents may be requested later from shortlisted candidates.

What is the salary for the ADMINISTRATIVE OFFICER: COMPLAINTS INVESTIGATION position?+

The advertised salary band for this post is R 338 106. This is the all-inclusive remuneration package, which typically covers basic salary, medical aid contribution, and other benefits. The exact split between cash and benefits is determined at appointment stage.

When does the ADMINISTRATIVE OFFICER: COMPLAINTS INVESTIGATION application close?+

The closing date for this position is 14 September 2026. Late applications are not accepted by South African employers. Submit your application well before the deadline. NewGenJobs sends you a reminder before your tracked jobs close.