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ADMINSTRATIVE CLERK: HELPDESK AND COMPLAINTS

Department of Public Works and Infrastructure

Salary band

R 237 453

Closing date

11 September 2026

Reference

2026/320

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About this role

Department

Department of Public Works and Infrastructure

Location

Gqeberha Regional Office

Salary

R237 453 per annum

Requirements

A minimum of Grade 12 or equivalent qualification. No experience required. Willing to adapt work schedule in accordance with office requirements and must be committed to designated tasks. Must have Computer Literacy, Communication, Organizing, Interpersonal, Numeracy, Accounting, Diplomacy and the ability to follow Pro-active and creative Problem-solving approach skills. Knowledge of the PFMA and Treasury Regulations. Must be self- motivated, hardworking, ability to work independently, assertive, punctual, people orientated, ability to work under pressure, be resourceful, a team player, trustworthy and patient. Knowledge of Works Control Systems (WCS) / Logis / Archibus will serve as an advantage.

Duties

Follow up on of outstanding complaints and address enquiries to ensure service delivery is being maintained. Provide a meeting management service by assisting with the planning of the diary for the unit and managers, facilitating the booking of venue(s), taking and distributing minutes of meetings. Perform travel arrangements for managers in line with directives. Prepare S&T’s for approval by relevant sections. Administer the procurement of goods and services for the sub-directorate. Liaise with internal executing units on accommodation related services as required. Updating and filing of record systems for Human Resources of the unit and accommodation Procurement Instructions. Furnish information for reports for internal and external clients. Assist the region in the administration of the Archibus system as and when required.

Enquiries

Ms. N. Ncapayi Tel No: (041) 408 2374

Notes

Applicants are not required to submit copies of qualifications and other relevant documents on application but submit detailed Curriculum Vitae. Therefore, only shortlisted candidates for a post will be required to submit certified documents on or before the day of the interview following communication from HR. Successful completion of the Senior Management Pre-Entry Programme (Nyukela) is required for being considered for this SMS post prior to appointment. Enrolment for the course should be made on the NSG’s website at https://www.thensg.gov.za/trainingcourse/sms-pre-entry-programme. Applicants will be expected to be available for selection interviews and assessments at a time, date and place as determined by the Department. All shortlisted candidates, including the SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. The successful candidate must disclose to the Head of Department particulars of all registrable financial interests, sign a performance agreement and employment contract with the Head of Department within three months from the date

About administrative roles in South Africa

Administrative and clerical positions are among the most consistently advertised roles in both the South African public and private sectors. Government departments in particular have a high and ongoing demand for administrative clerks, especially at salary levels 5 to 7 on the public service scale. These roles form the operational backbone of every department and offer a stable entry point into a public sector career with a clear progression path.

·Government admin roles almost always require a Z83 form and a detailed CV listing all previous administrative experience with exact dates.

·Computer literacy is listed as a requirement in nearly every admin advert. Specify which software you are proficient in, particularly Microsoft Office.

·Many admin roles require a valid driver's licence. If you have one, make it prominent on your CV.

·For Senior Administrative Officer posts, management experience and the ability to supervise staff are assessed during interviews.

About the hiring department

This vacancy is within Department of Public Works and Infrastructure. Government departments in South Africa advertise vacancies through the Public Service Commission and are required to follow a standardised recruitment process governed by the Public Service Act. Applications are screened against the minimum requirements listed in the advert before any CV is reviewed by a panel.

Shortlisted candidates are contacted directly by the department. If you do not receive a response within 90 days of the closing date, your application was not successful. NewGenJobs tracks every application you submit through your personal dashboard so you always know where you stand.

Requirements

·A minimum of Grade 12 or equivalent qualification
·No experience required
·Willing to adapt work schedule in accordance with office requirements and must be committed to designated tasks
·Must have Computer Literacy, Communication, Organizing, Interpersonal, Numeracy, Accounting, Diplomacy and the ability to follow Pro-active and creative Problem-solving approach skills
·Knowledge of the PFMA and Treasury Regulations
·Must be self- motivated, hardworking, ability to work independently, assertive, punctual, people orientated, ability to work under pressure, be resourceful, a team player, trustworthy and patient
·Knowledge of Works Control Systems (WCS) / Logis / Archibus will serve as an advantage

Key Duties

·Follow up on of outstanding complaints and address enquiries to ensure service delivery is being maintained
·Provide a meeting management service by assisting with the planning of the diary for the unit and managers, facilitating the booking of venue(s), taking and distributing minutes of meetings
·Perform travel arrangements for managers in line with directives
·Prepare S&T’s for approval by relevant sections
·Administer the procurement of goods and services for the sub-directorate
·Liaise with internal executing units on accommodation related services as required
·Updating and filing of record systems for Human Resources of the unit and accommodation Procurement Instructions
·Furnish information for reports for internal and external clients
·Assist the region in the administration of the Archibus system as and when required

Before you apply - checklist

Make sure you have everything ready before the closing date.

✓Download and fully complete the official Z83 form - partial or outdated Z83 versions are rejected
✓Prepare a detailed CV listing every previous post with exact start and end dates (month and year)
✓Get certified copies of all qualifications - certification must be done at a police station or commissioner of oaths
✓Include a certified copy of your South African ID document or passport
✓Be prepared to undergo a criminal record check - a conviction may disqualify you depending on the nature of the post
✓Submit your complete application package to recruitpe26-37@dpw.gov.za before the closing date - late or incomplete submissions are not considered

How to Apply

⚡ This job supports one-click auto-apply via your Gmail.

✓ Your CV is attached automatically.

✓ You review the application before anything is sent.

✓ We track employer replies and notify you.

Applying to: recruitpe26-37@dpw.gov.za

Apply with one click

Auto-apply via Gmail. Your CV is attached instantly.

✓Track all your applications

✓POPIA compliant

✓Replies tracked automatically

✓100% free

Frequently asked questions

How do I apply for the ADMINSTRATIVE CLERK: HELPDESK AND COMPLAINTS position at Department of Public Works and Infrastructure?+

Applications for this post are submitted by email. Sign up on NewGenJobs, complete your profile, and use the one-click auto-apply feature - we attach your CV and the completed Z83 form (for government posts) and send the application directly to Department of Public Works and Infrastructure from your Gmail account. The closing date is 11 September 2026.

What documents do I need to apply for a government post in South Africa?+

Government posts require a completed Z83 application form (the official DPSA form), a detailed CV listing all previous employment with exact dates, and certified copies of your qualifications and ID. NewGenJobs auto-fills the Z83 from your profile. Do not submit original documents - certified copies only. Uncertified copies or incomplete Z83 forms are grounds for immediate disqualification.

What is the salary for the ADMINSTRATIVE CLERK: HELPDESK AND COMPLAINTS position?+

The advertised salary band for this post is R 237 453. This is the all-inclusive remuneration package, which typically covers basic salary, medical aid contribution, and other benefits. The exact split between cash and benefits is determined at appointment stage.

When does the ADMINSTRATIVE CLERK: HELPDESK AND COMPLAINTS application close?+

The closing date for this position is 11 September 2026. Late applications are not accepted by South African employers. Submit your application well before the deadline. NewGenJobs sends you a reminder before your tracked jobs close.