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DEPUTY DIRECTOR: SERVICE DELIVERY IMPROVEMENT (REF NO

DEPARTMENT OF LAND REFORM AND RURAL DEVELOPMENT · gauteng

Salary band

R 932 292

Closing date

10 July 2026

Reference

3/1/1/1/2026/110

Apply via

Auto-apply (Gmail)

About this role

Department

DEPARTMENT OF LAND REFORM AND RURAL DEVELOPMENT

Directorate

Organisational Development And Service Delivery Improvement

Location

Gauteng (Pretoria)

Salary

R932 292 per annum (Level 11) (All-inclusive package to be structured in accordance with the rules for MMS)

Requirements

Minimum requirements: Applicants must be in a possession of a Grade 12 Certificate and a National Diploma in Business Administration / Public Administration / Public Management / Management Services / Operations Management (NQF Level 6) or related equivalent qualification. Minimum of 3 years’ experience at junior management in organisational development and service delivery improvement. A valid driver’s licence. Job related knowledge: Co- ordination and facilitation of Batho Pele programmes. Practical knowledge in implementing Batho Pele programmes. Job related skills: Computer literacy. Communication (verbal and written). Monitoring and evaluation. Facilitation and presentation. Policy development and analytical thinking. Report writing. Ability to do research. Ability to work within a team.

Duties

Coordinate and / or facilitate the development of a service delivery model for the Department. Develop the service delivery model template. Circulate service delivery model template to branches for inputs and sign off. Consolidate service delivery models received from various branches. Process final draft service delivery model for Executive Committee approval. Coordinate and / or facilitate change management interventions. Plan and facilitate change management interventions. Respond to change management interventions requests. Advise on the appointment of external change management specialists. Facilitate the development and review of Service Delivery Improvement Plans (SDIPs). Facilitate the review of the Service Delivery Improvement Plans. Consolidate reviewed Service Delivery Improvement Plans for the branches. Facilitate the submission of the reports on the implementation of Service Delivery Improvement Plans by the branches. Manage the coordination of service excellence awards. Facilitate the implementation of the departmental service excellence policy. Coordinate the actual preparations for the service excellence awards ceremony. Compile the report on the service excellence awards. Facilitate the participation of the Department in the national Batho Pele service excellence awards. Represent the Department in forums dealing with preparations for the national Batho Pele awards. Manage the coordination and / or facilitate Batho Pele awareness campaigns, client satisfaction and need surveys. Develop a Survey Framework. Consultation with internal and external stakeholders. Develop action plans. Facilitate methodology and tool development. Collect and analyses data. Develop survey reports. Know your service rights campaign. Develop and review the departmental Batho Pele strategy. Coordinate training of middle and senior managers on Project Khaedu. Coordinate

About driving and logistics roles in South Africa

Driving and logistics roles are advertised consistently across South Africa in both the public and private sectors. Government departments require drivers for official vehicles and the private sector has significant demand in distribution, e-commerce, and freight. Professional driving permits (PrDPs) are required for operators of goods vehicles, public transport vehicles, and vehicles carrying dangerous goods.

·Always specify the class of vehicle you are licensed to drive, the date your licence was issued, and whether you hold a Professional Driving Permit (PrDP).

·Government driver posts are typically graded at salary level 3 to 5 and require a minimum of a Code 8 licence.

·Heavy motor vehicle and articulated truck drivers with clean records and multiple years of experience command significantly higher salaries in the private sector.

·Logistics coordinator and fleet management roles increasingly require computer literacy and experience with fleet management software.

About the hiring department

This vacancy is within DEPARTMENT OF LAND REFORM AND RURAL DEVELOPMENT in gauteng. Government departments in South Africa advertise vacancies through the Public Service Commission and are required to follow a standardised recruitment process governed by the Public Service Act. Applications are screened against the minimum requirements listed in the advert before any CV is reviewed by a panel.

Shortlisted candidates are contacted directly by the department. If you do not receive a response within 90 days of the closing date, your application was not successful. NewGenJobs tracks every application you submit through your personal dashboard so you always know where you stand.

Requirements

·Minimum requirements: Applicants must be in a possession of a Grade 12 Certificate and a National Diploma in Business Administration / Public Administration / Public Management / Management Services / Operations Management (NQF Level 6) or related equivalent qualification
·Minimum of 3 years’ experience at junior management in organisational development and service delivery improvement
·A valid driver’s licence
·Job related knowledge: Co- ordination and facilitation of Batho Pele programmes
·Practical knowledge in implementing Batho Pele programmes
·Job related skills: Computer literacy
·Communication (verbal and written)
·Monitoring and evaluation
·Facilitation and presentation
·Policy development and analytical thinking

Key Duties

·Coordinate and / or facilitate the development of a service delivery model for the Department
·Develop the service delivery model template
·Circulate service delivery model template to branches for inputs and sign off
·Consolidate service delivery models received from various branches
·Process final draft service delivery model for Executive Committee approval
·Coordinate and / or facilitate change management interventions
·Plan and facilitate change management interventions
·Respond to change management interventions requests
·Advise on the appointment of external change management specialists
·Facilitate the development and review of Service Delivery Improvement Plans (SDIPs)

Before you apply - checklist

Make sure you have everything ready before the closing date.

✓Download and fully complete the official Z83 form - partial or outdated Z83 versions are rejected
✓Prepare a detailed CV listing every previous post with exact start and end dates (month and year)
✓Get certified copies of all qualifications - certification must be done at a police station or commissioner of oaths
✓Include a certified copy of your South African ID document or passport
✓Include a copy of your valid driver's licence (front and back)
✓Be prepared to undergo a criminal record check - a conviction may disqualify you depending on the nature of the post
✓Submit your complete application package to post110@dlrrd.gov.za before the closing date - late or incomplete submissions are not considered

How to Apply

⚡ This job supports one-click auto-apply via your Gmail.

✓ Your CV is attached automatically.

✓ You review the application before anything is sent.

✓ We track employer replies and notify you.

Applying to: post110@dlrrd.gov.za

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Frequently asked questions

How do I apply for the DEPUTY DIRECTOR: SERVICE DELIVERY IMPROVEMENT (REF NO position at DEPARTMENT OF LAND REFORM AND RURAL DEVELOPMENT?+

Applications for this post are submitted by email. Sign up on NewGenJobs, complete your profile, and use the one-click auto-apply feature - we attach your CV and the completed Z83 form (for government posts) and send the application directly to DEPARTMENT OF LAND REFORM AND RURAL DEVELOPMENT from your Gmail account. The closing date is 10 July 2026.

What documents do I need to apply for a government post in South Africa?+

Government posts require a completed Z83 application form (the official DPSA form), a detailed CV listing all previous employment with exact dates, and certified copies of your qualifications and ID. NewGenJobs auto-fills the Z83 from your profile. Do not submit original documents - certified copies only. Uncertified copies or incomplete Z83 forms are grounds for immediate disqualification.

What is the salary for the DEPUTY DIRECTOR: SERVICE DELIVERY IMPROVEMENT (REF NO position?+

The advertised salary band for this post is R 932 292. This is the all-inclusive remuneration package, which typically covers basic salary, medical aid contribution, and other benefits. The exact split between cash and benefits is determined at appointment stage.

When does the DEPUTY DIRECTOR: SERVICE DELIVERY IMPROVEMENT (REF NO application close?+

The closing date for this position is 10 July 2026 - 6 days from today. Late applications are not accepted by South African employers. Submit your application well before the deadline. NewGenJobs sends you a reminder before your tracked jobs close.

Are there other gauteng government jobs available?+

Yes - NewGenJobs aggregates all active vacancies in gauteng from the DPSA PSC Circular, SA Youth, and private sector sources. Browse all current gauteng jobs to find roles that match your qualifications and experience.

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