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SENIOR CASE OFFICER: COMPLAINTS

Judicial Inspectorate for Correctional Services

Salary band

R 413 001

Closing date

4 September 2026

Reference

JI 44/2026

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About this role

Department

Judicial Inspectorate for Correctional Services

Location

Cape Town

Salary

R413 001 per annum

Requirements

Applicants must be in possession of a Grade 12/Senior Certificate, BProc/LLB Degree or recognised legal qualification on NQF 7 as recognised by SAQA. 1– 3 years’ relevant working experience of which 1 year must be in a supervisory capacity. In-depth knowledge and understanding of the Constitution, Correctional Services Act, PAJA, POPIA, Criminal Procedure Act, Law of Evidence, interpretation of Statute and other legal frameworks governing the correctional environment and public service. Proficiency in English and at least one other official language. Ability to write analytically. A valid driver’s licence is essential, and a willingness to travel. Skills and competencies: computer literacy, legal research and analysis, report writing, communication skills, stakeholder liaison, planning and organising, problem solving, attention to detail, supervisory skills and the ability to work independently and as part of a team.

Duties

The successful candidate will be responsible to receive, assess and adjudicate inmate complaints and maintain proper records with a view to identifying trends, systemic practices and matters requiring intervention. Register and screen complaints, assess supporting documentation, request additional information where required and prepare recommendations for consideration. 43

Enquiries

Ms S Wesson Tel No: (021) 421 1012

Closing Date

2026-09-04T16:00:00+02:00

About administrative roles in South Africa

Administrative and clerical positions are among the most consistently advertised roles in both the South African public and private sectors. Government departments in particular have a high and ongoing demand for administrative clerks, especially at salary levels 5 to 7 on the public service scale. These roles form the operational backbone of every department and offer a stable entry point into a public sector career with a clear progression path.

·Government admin roles almost always require a Z83 form and a detailed CV listing all previous administrative experience with exact dates.

·Computer literacy is listed as a requirement in nearly every admin advert. Specify which software you are proficient in, particularly Microsoft Office.

·Many admin roles require a valid driver's licence. If you have one, make it prominent on your CV.

·For Senior Administrative Officer posts, management experience and the ability to supervise staff are assessed during interviews.

About the hiring department

This vacancy is within Judicial Inspectorate for Correctional Services. Government departments in South Africa advertise vacancies through the Public Service Commission and are required to follow a standardised recruitment process governed by the Public Service Act. Applications are screened against the minimum requirements listed in the advert before any CV is reviewed by a panel.

Shortlisted candidates are contacted directly by the department. If you do not receive a response within 90 days of the closing date, your application was not successful. NewGenJobs tracks every application you submit through your personal dashboard so you always know where you stand.

Requirements

·Applicants must be in possession of a Grade 12/Senior Certificate, BProc/LLB Degree or recognised legal qualification on NQF 7 as recognised by SAQA
·1– 3 years’ relevant working experience of which 1 year must be in a supervisory capacity
·In-depth knowledge and understanding of the Constitution, Correctional Services Act, PAJA, POPIA, Criminal Procedure Act, Law of Evidence, interpretation of Statute and other legal frameworks governing the correctional environment and public service
·Proficiency in English and at least one other official language
·Ability to write analytically
·A valid driver’s licence is essential, and a willingness to travel
·Skills and competencies: computer literacy, legal research and analysis, report writing, communication skills, stakeholder liaison, planning and organising, problem solving, attention to detail, supervisory skills and the ability to work independently and as part of a team

Key Duties

·The successful candidate will be responsible to receive, assess and adjudicate inmate complaints and maintain proper records with a view to identifying trends, systemic practices and matters requiring intervention
·Register and screen complaints, assess supporting documentation, request additional information where required and prepare recommendations for consideration

Before you apply - checklist

Make sure you have everything ready before the closing date.

✓Download and fully complete the official Z83 form - partial or outdated Z83 versions are rejected
✓Prepare a detailed CV listing every previous post with exact start and end dates (month and year)
✓Get certified copies of all qualifications - certification must be done at a police station or commissioner of oaths
✓Include a certified copy of your South African ID document or passport
✓Include a copy of your valid driver's licence (front and back)
✓Be prepared to undergo a criminal record check - a conviction may disqualify you depending on the nature of the post
✓Submit your complete application package to sprecruit40@nda.gov.za before the closing date - late or incomplete submissions are not considered

How to Apply

⚡ This job supports one-click auto-apply via your Gmail.

✓ Your CV is attached automatically.

✓ You review the application before anything is sent.

✓ We track employer replies and notify you.

Applying to: sprecruit40@nda.gov.za

Apply with one click

Auto-apply via Gmail. Your CV is attached instantly.

✓Track all your applications

✓POPIA compliant

✓Replies tracked automatically

✓100% free

Frequently asked questions

How do I apply for the SENIOR CASE OFFICER: COMPLAINTS position at Judicial Inspectorate for Correctional Services?+

Applications for this post are submitted by email. Sign up on NewGenJobs, complete your profile, and use the one-click auto-apply feature - we attach your CV and the completed Z83 form (for government posts) and send the application directly to Judicial Inspectorate for Correctional Services from your Gmail account. The closing date is 4 September 2026.

What documents do I need to apply for a government post in South Africa?+

Government posts require a completed Z83 application form (the official DPSA form), a detailed CV listing all previous employment with exact dates, and certified copies of your qualifications and ID. NewGenJobs auto-fills the Z83 from your profile. Do not submit original documents - certified copies only. Uncertified copies or incomplete Z83 forms are grounds for immediate disqualification.

What is the salary for the SENIOR CASE OFFICER: COMPLAINTS position?+

The advertised salary band for this post is R 413 001. This is the all-inclusive remuneration package, which typically covers basic salary, medical aid contribution, and other benefits. The exact split between cash and benefits is determined at appointment stage.

When does the SENIOR CASE OFFICER: COMPLAINTS application close?+

The closing date for this position is 4 September 2026 - 13 days from today. Late applications are not accepted by South African employers. Submit your application well before the deadline. NewGenJobs sends you a reminder before your tracked jobs close.