⚡ AUTO-APPLYGOVERNMENT

SENIOR EMERGENCY CONTROL CENTRE AGENT (DISPATCHER) (X14

Department of Health and Wellness

Salary band

R 280 278

Closing date

28 August 2026

Reference

PSC 29/291

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About this role

Department

Department of Health and Wellness

Location

AGENT (DISPATCHER) (X14 POSTS) Chief Directorate: Emergency and Clinical Support Services

Salary

R280 278 per annum

Requirements

Minimum educational qualification: Senior certificate (Grade 12 or equivalent). Experience: Appropriate Emergency/ Medical Call-Centre experience. Inherent requirement of the job: Ability to work shifts as per roster. Competencies (knowledge/skills): Basic knowledge of the topographical layout of the Western Cape. Good listening, work organization and prioritization skills. Computer literacy (MS office).

Duties

Accurately record information in order to ensure data integrity and subsequent appropriate management intervention. Alert supervisors to recurrent incidents, as well as exceptional incidents of a critical life threatening in nature, particularly in the mass casualty context. Mobilise vehicle resources, control the deployment of resources and react to delays in the individual status of the deployed vehicles. Training and supervision of Emergency Communications students during their elective. Implement any instructions as per the identified medical dispatch protocol reference system (MDPRS). Manage Major Incidents according to plan Delta and MIMMS, and mobilize other emergency services incl. Traffic, Fire SAPS and Disaster Management when required. Manage caller anxiety and stress and provide life-saving telephonic interventions.

Enquiries

Ms P Masitho Tel No: (021) 932-1966 (Metropole) Ms B Dees Tel No: (023) 346-6032 (Cape Winelands/Overberg) Ms M Arries Tel No: (044) 805-5070 (Garden Route/Central Karoo) Mr A Titus Tel No: (022) 433- 8700 (West Coast)

Notes

No payment of any kind is required when applying for this post.

Closing Date

2026-08-28T17:00:00+02:00

Applying for this role through NewGenJobs

NewGenJobs aggregates job listings from South African government sources including PSC Circulars and DPSA, as well as private sector employers across banking, retail, healthcare, and professional services. When you apply through our platform, your application is tracked in your personal dashboard and you are notified of any updates. Completing your profile fully before applying ensures your CV and personal details are submitted correctly every time.

·Read the full job requirements before applying and confirm you meet every minimum qualification listed.

·Tailor your CV to reflect the specific skills and experience mentioned in this advert before submitting.

·Apply before the closing date. Late applications are not accepted by South African employers regardless of the reason.

·If this is a government role, a signed Z83 form is required. NewGenJobs auto-fills this from your saved profile.

About the hiring department

This vacancy is within Department of Health and Wellness. Government departments in South Africa advertise vacancies through the Public Service Commission and are required to follow a standardised recruitment process governed by the Public Service Act. Applications are screened against the minimum requirements listed in the advert before any CV is reviewed by a panel.

Shortlisted candidates are contacted directly by the department. If you do not receive a response within 90 days of the closing date, your application was not successful. NewGenJobs tracks every application you submit through your personal dashboard so you always know where you stand.

Requirements

·Minimum educational qualification: Senior certificate (Grade 12 or equivalent)
·Experience: Appropriate Emergency/ Medical Call-Centre experience
·Inherent requirement of the job: Ability to work shifts as per roster
·Competencies (knowledge/skills): Basic knowledge of the topographical layout of the Western Cape
·Good listening, work organization and prioritization skills
·Computer literacy (MS office)

Key Duties

·Accurately record information in order to ensure data integrity and subsequent appropriate management intervention
·Alert supervisors to recurrent incidents, as well as exceptional incidents of a critical life threatening in nature, particularly in the mass casualty context
·Mobilise vehicle resources, control the deployment of resources and react to delays in the individual status of the deployed vehicles
·Training and supervision of Emergency Communications students during their elective
·Implement any instructions as per the identified medical dispatch protocol reference system (MDPRS)
·Manage Major Incidents according to plan Delta and MIMMS, and mobilize other emergency services incl
·Traffic, Fire SAPS and Disaster Management when required
·Manage caller anxiety and stress and provide life-saving telephonic interventions

Before you apply - checklist

Make sure you have everything ready before the closing date.

✓Download and fully complete the official Z83 form - partial or outdated Z83 versions are rejected
✓Prepare a detailed CV listing every previous post with exact start and end dates (month and year)
✓Get certified copies of all qualifications - certification must be done at a police station or commissioner of oaths
✓Include a certified copy of your South African ID document or passport
✓Be prepared to undergo a criminal record check - a conviction may disqualify you depending on the nature of the post
✓Be prepared for a medical fitness assessment as part of the selection process
✓Submit your complete application package to sechele.o@dbe.gov.za before the closing date - late or incomplete submissions are not considered

How to Apply

⚡ This job supports one-click auto-apply via your Gmail.

✓ Your CV is attached automatically.

✓ You review the application before anything is sent.

✓ We track employer replies and notify you.

Applying to: sechele.o@dbe.gov.za

Apply with one click

Auto-apply via Gmail. Your CV is attached instantly.

✓Track all your applications

✓POPIA compliant

✓Replies tracked automatically

✓100% free

Frequently asked questions

How do I apply for the SENIOR EMERGENCY CONTROL CENTRE AGENT (DISPATCHER) (X14 position at Department of Health and Wellness?+

Applications for this post are submitted by email. Sign up on NewGenJobs, complete your profile, and use the one-click auto-apply feature - we attach your CV and the completed Z83 form (for government posts) and send the application directly to Department of Health and Wellness from your Gmail account. The closing date is 28 August 2026.

What documents do I need to apply for a government post in South Africa?+

Government posts require a completed Z83 application form (the official DPSA form), a detailed CV listing all previous employment with exact dates, and certified copies of your qualifications and ID. NewGenJobs auto-fills the Z83 from your profile. Do not submit original documents - certified copies only. Uncertified copies or incomplete Z83 forms are grounds for immediate disqualification.

What is the salary for the SENIOR EMERGENCY CONTROL CENTRE AGENT (DISPATCHER) (X14 position?+

The advertised salary band for this post is R 280 278. This is the all-inclusive remuneration package, which typically covers basic salary, medical aid contribution, and other benefits. The exact split between cash and benefits is determined at appointment stage.

When does the SENIOR EMERGENCY CONTROL CENTRE AGENT (DISPATCHER) (X14 application close?+

The closing date for this position is 28 August 2026 - 12 days from today. Late applications are not accepted by South African employers. Submit your application well before the deadline. NewGenJobs sends you a reminder before your tracked jobs close.