Department of Employment and Labour
Salary band
R 413 001
Closing date
11 September 2026
Reference
HR4/4/07/13
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Department
Department of Employment and Labour
Location
Rustenburg Labour Centre
Salary
R413 001 per annum (Level 08)
Requirements
Undergraduate qualification (NQF level 6) as recognised by SAQA in Customer Services / Management / Customer Relations / Contact Centre Management / Office Administration Management / Communication/ Marketing. Two (2) years’ functional experience in Customer care/ Client Service environment. Knowledge: Relevant regulations, laws and legislation, Public Service Act, Public Service Regulation, Compensation Fund business strategies and goals, Compensation Fund value chain, Directorate goal and performance requirements, PFMA and Treasury Regulations, Customer Service (Batho Pele Principles), Occupational Health and Safety Act (OHS), Promotion of Access to Information Act, The Constitution of RSA. Skills: Coaching and Mentoring, Conflict Management, Critical and Innovation Thinking, Inspire Commitment, People Management, Performance and oversight, Programme/ Project Management, Quality Assurance, Service Delivery Innovation, Stakeholder Development & Relations.
Duties
Monitor and oversee the help desk at the first port of entry within the COID service. Facilitate customer-driven quality workflow processes. Coordinate and ensure quality resolution of queries. Attend to all queries regarding legislation and follow up on pending queries. Supervision of staff.
Enquiries
Ms N Litheko Tel No: (018) 387 8195
Notes
EE target- Priority will be given to Indian Male, Indian Female, White Male.
Closing Date
2026-09-11T16:00:00+02:00
This vacancy is within Department of Employment and Labour. Government departments in South Africa advertise vacancies through the Public Service Commission and are required to follow a standardised recruitment process governed by the Public Service Act. Applications are screened against the minimum requirements listed in the advert before any CV is reviewed by a panel.
Shortlisted candidates are contacted directly by the department. If you do not receive a response within 90 days of the closing date, your application was not successful. NewGenJobs tracks every application you submit through your personal dashboard so you always know where you stand.
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Applying to: jobs-nw6@labour.gov.za
Auto-apply via Gmail. Your CV is attached instantly.
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Applications for this post are submitted by email. Sign up on NewGenJobs, complete your profile, and use the one-click auto-apply feature - we attach your CV and the completed Z83 form (for government posts) and send the application directly to Department of Employment and Labour from your Gmail account. The closing date is 11 September 2026.
Check this advert to confirm whether a Z83 form is required. Submit a truthful, detailed CV with accurate employment dates. Do not assume certified ID or qualification copies are required at the initial stage; follow the advert, as supporting documents may be requested later from shortlisted candidates.
The advertised salary band for this post is R 413 001. This is the all-inclusive remuneration package, which typically covers basic salary, medical aid contribution, and other benefits. The exact split between cash and benefits is determined at appointment stage.
The closing date for this position is 11 September 2026 - 14 days from today. Late applications are not accepted by South African employers. Submit your application well before the deadline. NewGenJobs sends you a reminder before your tracked jobs close.